Child Support Services Officer 1
Child Support Services Officer 1
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$ 29822 - 35919
1 Vacancy
Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
CHILD SUPPORT SERVICES OFFICER 1
Division of Child Support Services
1789 West Jefferson Street Phoenix Arizona 85007
Salary: $29822 $35919
Grade: 16
Closing Date: Opened Until Filled
Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals who are committed to service community and teamwork. To learn more about DES please visit des.az; or click on the link here to view Our DES video. Come Join the DES Team!
The DES Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Officer 1. This position is responsible for reviewing/analyzing all incoming child support caserelated documents received through the divisions central mail; receiving dispersing and housing supplies for the Specialized Services Region.
Essential Duties and Responsibilities include but are not limited to:
Process correspondence/retrieve and process documents received in the mail drop box mail received from US Postal Service third parties interoffice mailing sort and process outgoing mail.
Receive review sort analyze disperse image/scan and log correspondence/mail and documents by following standard work
Maintain records of child support payments received directly into the central mailroom processing as needed.
Maintain central repository of certified legal documents needed to process judicial actions.
Initiate contact and conduct interviews; triage clients applying to receive state benefits to determine if eligibility criteria is met.
Knowledge in:
Computer software applications i.e. Microsoft Office Suite and Google tools.
Office equipment i.e. scanners copiers and fax machines.
Interviewing techniques and investigative procedures.
Filing and maintaining records.
Skills in:
Customer services with heavy public and phone contact.
Establish and maintain effective working relationships with a diverse group.
Effective oral and written communications.
Research compare and analyze data for data entry
Ability to:
Meet performance measures goals and objectives.
Work independently as well as cooperate with others within established guidelines.
Read and interpret court orders.
Collect organize and present information clearly and accurately.
Maintain professionalism when interacting with consumers and staff at all levels.
The ideal candidate for this position will have:
Six 6 months of customer service or social services experience
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply Drivers License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current valid classappropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C. R210207.11.
Successfully pass background and reference check; employment is contingent upon completion of the abovementioned process and the Agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and shortterm disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and longterm disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours biweekly for the first 3 years
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
Sick time accrued at 3.70 hours biweekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the LongTerm Disability (LTD) program after a 27week waiting period. The ASRS defined benefit plan provides for lifelong income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of taxdeferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
