Customer Service Supervisor
Customer Service Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
NSI Industries HVAC Division is seeking dynamic individuals to become part of our winning team. If you are a highly motivated team player who is interested in an exciting career with a leading global manufacturer then this job is for you!
NSI Industries is committed to providing superior quality and unparalleled dedication to all aspects of our business. We believe every employee contributes to the success and growth of our company. As an employee at NSI Industries you reap the benefits of being part of an expanding company that still maintains a progressive employee culture and atmosphere.
The Customer Service Supervisors primary function is to oversee and manage the customer service team ensuring highquality support and efficient resolution of customer issues.
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Job Duties:
- Providing regular feedback to improve service quality.
- Assist in handling daily operations of Customer Service Team.
- Training and onboarding new customer service representatives.
- Handling escalated customer issues that require a higher level of attention or authority.
- Collaborating with other departments (like sales marketing or shipping) to resolve crossfunctional issues.
- Assist in maintaining Customer Service email inbox to ensure inquiries and orders are being handled in a timely manner.
- Managing team schedules to ensure adequate coverage during peak times.
- Analyzing customer feedback and suggesting improvements to enhance the overall customer experience.
- Assign responsibilities to representatives when needed.
- Provide directives and support to staff when needed.
- Utilize resources to solve problems.
- Perform other duties as assigned.
- Strong organizational skills are essential.
- Extensive experience in managing customer inquiries and processing orders.
- Excellent phone etiquette is required.
- Must demonstrate effective followup decisionmaking abilities and thrive in a fastpaced environment.
- Ability to guide and support team members effectively.
- Must be able to work 8am5pm MondayFriday. (This is not a remote position)
- High School Diploma or equivalent.
Experience
- A minimum of 3 years customer service experience.
Physical Requirements Essential
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to communicate clearly and effectively through phone email and inperson interactions.
- Ability to move around the office as needed to assist team members or attend meetings.
- Visual and auditory ability to handle phone calls and read written communications.
- 401(k)
- 401(k) Matching
- Health/Dental/Vision insurance
- FSA/DCA/HSA
- Dependent Spending Account
- Company Paid Life Insurance & AD&D
- Short & Long Term Disability
- Paid Time Off & Paid Holidays
- Referral Program
- Company BBQs and other team events
NSI Industries maintains a drugfree workplace and requires all candidates to complete and pass a drug screen and background check after a conditional offer of employment has been extended.
NSI Industries is proud to be an EEO employer M/F/D/V.
NSI Industries is an equal opportunity employer and as such affirms in policy and practice its commitment to recruit hire train and promote in all job classifications without regard to race color creed religion sex gender age national origin marital status sexual orientation gender identity gender expression citizenship eligible veteran status disability or any other status protected by law.
Job Type: Fulltime
Salary $53k$70k
NSI Industries maintains a drugfree workplace and requires all employees to complete and pass a preemployment drug screen and background check.
NSI Industries is proud to be an EEO employer M/F/D/V.
NSI Industries is an equal opportunity employer and as such affirms in policy and practice its commitment to recruit hire train and promote in all job classifications without regard to race color creed religion sex gender age national origin marital status sexual orientation gender identity gender expression citizenship eligible veteran status disability or any other status protected by law.
Required Experience:
Manager
Employment Type
Full-Time
