Chargeback Analyst
Chargeback Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ABOUT US
Fashion Novais the worlds leading trendtomarket fashion and lifestyle brand with highgrowth categories across its Women Men Kids and Beauty divisions. Renowned for delivering the mostwanted styles to millions worldwideFashion Novaearned the title of the Top 5 MostSearched Fashion Brand on Google in 2022 alongside Louis Vuitton and Nike.
Founder & CEO Richard Saghian launched the brand in 2006 from a retail location in Los Angeles. After multiple store openings Saghian launched the ecommerce website forFashion Nova in 2013 pioneering a disruptive social commerce model of affordable ontrend sizeinclusive clothing online powered by an innovative social mediafirst marketing strategy.
Today Fashion Nova has amassed over 40 million social media followers with annual sales of approximately $2 billion!
The brands name has been featured in charttopping hit songs by Cardi B Drake 21 Savage Saweetie The Game Tyga and Offset and its styles have been worn by many celebrities artists and athletes including Meg The Stallion Ice Spice Chris Brown Floyd Mayweather Rick Ross Kourtney Kardashian and Kylie Jenner.
ROLE OVERVIEW
The Chargeback Analyst will work directly with finance and customer care to achieve the goal of reducing chargebacks for the company while maintaining our bottom line through rule management analysis and manual review efforts. This roles success is measured by our ability to execute a strategy that balances sales performance with an effective risk profile to provide a frictionless experience for our customers and with minimal impact to financial performance. The leader in this role actively contributes to strategic operational initiatives as well as daily business decisions.
RESPONSIBILITIES
- Develop and maintain processes to mitigate fraud losses with a focus on client experience
- Identify risk and its operationalfinancial causeeffects
- Perform data analysis and collaboration rule recommendations
- Provide support direction and knowledge to the customer service team regarding processes products procedures and general knowledge and providing written responses to customer issues
- Work with Technology on analysis of customer and product rules and specific data points to resolve data issues and suggest improvements
- Collaborate with the Technology on development documentation and clarification on current and future fraud tools
- Serve as a resource for Customer Care on escalated issues that need hightouch resolutions
- Analyze key business drivers; leverage data to make recommendations and changes necessary to balance cost and service objectives
- Provide subject matter expertise on tools and technology needed to evolve the customer experience
ROLE REQUIREMENTS
- A minimum of two years of relevant work experience with expertise in eCommerce and payments
- Prior fraud or risk experience preferred
- Experience with managing chargebacks and fraud monitoring programs
- Basic SQL and coding knowledge to assist in technical troubleshooting analysis and reporting
- Experience with Tableau PowerBI or other visualization tools
- Must be highly organized and responsive with the ability to manage multiple projects at once
- Competent and confident in interacting with Leadership and other key stakeholders
- High level of diplomacy and tact with an approachable attitude and ability to diffuse highstress situations
- Demonstrates a strong sense of urgency and is able to work in a fastpaced everchanging environment with a strong focus on risk mitigation and client experience
- Must possess exceptional problemsolving analytical and research skills
- Able to make independent choices and recommendations without immediate direction or supervision
- Must be flexible to work weekends holidays and/or extended hours as needed
- BABS degree in Business Marketing or a related field
- English additional language(s) an advantage
- Schedule of this position: Tuesday Saturday Core business hours Onsite
BENEFITS
- NEWstateoftheart HQ upcoming in 2025!
- Formalized career paths for continued professional growth
- Comprehensive health insurance across MedicalDental and Vision
- 401k match with immediate vesting upon eligibility
- Weekly catered lunches & fullystock kitchen pantry!
- Opportunities to travel for trade shows and vendor meetings
- Summer Fridays Early Departure
- Team bonding events and programs
- Attractive employee discounts!
Fashion Nova LLC and subsidiaries thereof is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit hire train and advance in employment qualified individuals in all job titles without regard to race color national origin gender sexual orientation gender identity religion age status as a protected veteran criminal history or status as an individual with a disability; and shall not discriminate against any individual any such characteristic nor any other classification protected by local state andor federal law.
Required Experience:
IC
Employment Type
Full Time
