Director Automotive Service Operations
Director Automotive Service Operations
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$ 123204 - 144946
1 Vacancy
Job Description
At AAA Western and Central New York our Associates are committed to providing our members with a totally satisfying experience. Therefore we seek Associates who are dedicated to this purpose people who truly demonstrate compassion empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our missionto be our members most trusted provider of high quality automotive travel insurance and other relevant products and services that offer safety security peace of mind value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary Associates are eligible for a wide selection of benefits (dependent upon position) including:
- Medical Dental Life and AD&D Insurance
- Flexible work schedules
- PreTax & Roth 401(k) plan with company match
- Health Spending Accounts with company contribution & Flexible Spending Accounts
- Company Paid Shortterm & Longterm disability
- Paid time off
- Tuition reimbursement & companypaid training programs
- FREE AAA membership & travel / product discounts
- Paid Volunteer Time Off
Job Responsibilities
20
Operational Oversight and Efficiency Develop and implement strategies and change initiatives aligned with organizational goals. Maintain a robust network of clubowned and thirdparty service providers. Oversee service provider performance through a dedicated team. Ensure compliance with standards and drive continuous improvement. Identify and implement solutions to enhance operational efficiency.
20
Leadership Identify recruit and retain topperforming employees while managing nonperforming employees in accordance with company policy. Motivate train and develop staff to achieve high performance providing timely constructive feedback regarding work progress and performance. Make wellinformed decisions demonstrate initiative use sound judgment and exhibit autonomy.
20
Sales Management Drive sales growth through the Clubs battery tire and Approved Auto Repair programs by developing and implementing sales strategies to increase revenue and market share. Collaborate with service providers and internal teams to promote and enhance sales initiatives. Monitor sales performance and analyze data to identify opportunities for improvement. Provide training and support to staff to ensure effective sales techniques and customer service.
20
Planning and Project Management Organize strategies into actionable plans that align with organizational or member needs. Prioritize projects and issues based on potential impact. Delegate tasks effectively and take ownership of Club initiatives to ensure progress.
20
Financial Management Develop and manage the departments annual budget ensuring alignment with organizational goals. Conduct financial forecasting to support strategic planning. Review and analyze P&L statements to monitor financial performance. Identify and implement costsaving measures. Collaborate with finance teams for accurate reporting and compliance. Provide financial insights to senior management to drive growth and efficiency.
Job Specific Requirements
- Equivalent work experience in automotive industry will be considered in lieu of degree
- Business skills corresponding with the duties of a professional manager and a solid understanding of basic accounting principles.
- Excellent written and verbal communication skills.
- Strong working knowledge of Microsoft Office products.
- Valid drivers license and a satisfactory driving record.
- Strong critical thinking and interpersonal skills.
- Thorough knowledge of Club Operations policies and procedures.
- Excellent decisionmaking problemsolving and planning skills.
- Ability to direct and manage associates across multiple locations.
- Willingness to travel as needed to meet the requirements of the position.
Physical Requirements
- Ability to perform routine office tasks that includes operating a computer for long periods of time sitting filing and communicating on the phone
- Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
- Must be able to lift carry push pull a maximum of 30 lbs
Starting pay range: $123204 to $144946
Required Experience:
Director
Employment Type
Full-Time
