Sr Network Operations Engineer

The Role:

This role is an exciting opportunity to be a critical part of the talent engine fueling a highgrowth organization that is radically transforming the biotech industry. We are seeking a Senior Network Operations Engineer primarily responsible for handling operations process improvements daily operations requests Tier 1 3 escalations as needed to ensure our global network remains stable wellmonitored and efficient. Reporting to the Senior Manager Network Operations you will play a pivotal role in incident response daily operations and process optimization.

Heres What Youll Do:

• Daily Network Operations & Support:

  • Oversee Tier 1 and Tier 2 network operations ensuring prompt incident response effective troubleshooting and timely resolution of service requests.

  • Serve as an initial escalation point for Tier 3 issues providing detailed analysis and facilitating seamless handoffs to the Network Engineering team where required.

  • Maintain and update standard operating procedures (SOPs) troubleshooting documentation and playbooks to enhance team selfsufficiency.

• Network Monitoring & Performance:

  • Continuously monitor network performance using observability tools to detect and remediate issues proactively.

  • Collaborate with monitoring teams to optimize alerting mechanisms and ensure full visibility across global network sites.

  • Track network performance metrics and contribute to regular performance reviews and reporting initiatives.

• Incident Management & OnCall Support:

  • Participate in oncall rotations ensuring 24/7 coverage and rapid response for critical network incidents.

  • Act as a key contributor in incident management coordinating with crossfunctional teams during major outages and facilitating postincident reviews and root cause analyses.

• Vendor & Process Collaboration:

  • Assist in managing vendor support contracts and work closely with thirdparty service providers to ensure efficient issue resolution.

  • Partner with the Service Manager and other stakeholders to drive process improvements enforce SLAs and optimize change management practices.

Heres What Youll Need (Basic Qualifications)

• 7 years of experience in network operations or a related field with a strong focus on Tier 1/2 support and incident management

• Proven expertise in monitoring network performance troubleshooting issues and managing daily operations in a 24/7 global environment.

• Solid technical background in network fundamentals including routing switching and basic network security principles.

• Proficiency with network monitoring tools and ITSM systems to manage incidents and service requests.

• Excellent problemsolving skills strong communication abilities and a customerfirst mindset.

Heres What Youll Bring to the Table (Preferred Qualifications):

• Experience working in GxPregulated environments is a plus. If no prior GxP experience the engineer should be capable of quickly learning GxP requirements and applying best practices for compliance in network operations.

• Experience in highgrowth industries such as biotech pharmaceutical or healthcare.

• Advanced knowledge of network observability platforms (e.g. Splunk SolarWinds etc. and handson experience with ITSM tools (e.g. ServiceNow JIRA).

• Industry certifications such as CCNA/CCNP or equivalent network operations credentials are a plus.

• A proactive innovative mindset with a passion for continuous improvement and operational excellence.

• Demonstrated ability to collaborate effectively with crossfunctional teams and manage vendor relationships.

At Moderna we believe that when you feel your best you can do your best work. Thats why our US benefits and global wellbeing resources are designed to support youat work at home and everywhere in between.

• Bestinclass healthcare coverage plus a suite of voluntary benefit programs to support your unique needs
• A holistic approach to wellbeing with access to fitness mindfulness and mental health support
• Lifestyle Spending Accounts to personalize your wellbeing journey
• Family planning and adoption benefits
• Generous paid time off including vacation volunteer days sabbatical global recharge days and a discretionary yearend shutdown
• Savings and investment opportunities
• Locationspecific perks and extras

About Moderna

Since our founding in 2010 we have aspired to build the leading mRNA technology platform the infrastructure to reimagine how medicines are created and delivered and a worldclass team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission values and mindsets every day our people are the driving force behind our scientific progress and our culture. Together we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.

As we build our company we have always believed an inperson culture is critical to our success. Moderna champions the significant benefits of inoffice collaboration by embracing a 70/30 work model. This 70 inoffice structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine we invite you to visit modernatx/careers to learn more about our current opportunities.

Moderna is a smokefree alcoholfree and drugfree work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!

Moderna is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable law.

Moderna is an EVerify Employer in the United States. We consider qualified applicants regardless of criminal histories consistent with legal requirements.

Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at . (EEO Employer)