German Customer Service Host Cape Town
German Customer Service Host Cape Town
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Salary Not Disclosed
1 Vacancy
Job Description
Kickstart your career in the online gaming world and experience the very latest in technology and innovation.
Who we are
Were part of Super Group the NYSElisted digital gaming company behind some of the worlds leading Sports and iGaming brands.
At DigiOutsource we bring passionate people and innovative tech together to create marketleading online gaming solutions. Our multidisciplinary teams are passionate about products customer experience and security. Were empowered to achieve the ultimate in highperformance gaming experiences using the best technology available.
Who were looking for
Were on a thrilling journey of growth and innovation and we need passionate driven individuals to join us. At DigiOutsource every day is actionpacked and we expect you to bring your Agame. In return youll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a gamechanger Supercharge your career with us and be part of something extraordinary.
Why we need you
Were on a mission to create extraordinary experiences for our customers and we believe that your unique skills passion and superdrive will help us achieve our vision.
As a German Customer Service Host youll be supporting the delivery of highquality service within the Customer Support German team covering customer retention and all interventions will be directed at improving customer loyalty brand integrity responsible gambling retention and relationship building. This will help us excel at exceeding revenue and targets in line with the organisations policies procedures and regulations to stay ahead of the game.
What youll be doing
As part of your role your responsibilities will include:
Providing worldclass customer service by responding to customer queries by telephone email and online chats in in first language German and/ or second language being English where applicable
Assist on tasks within other regions by using company translation tools provided this is only if all tasks on the product that you are scheduled to work on have been completed.
Processing and resolving of incoming and outgoing contacts in a multimedia environment
Processing pertinent information into relevant databases
Completion of tasks assigned during shift
Customer relationship building and management as well as cross selling of products and services
Problem solving tasks during shift
Handling and taking full responsibility for customer related queries
Excellent time management and adherence to schedule
Performing extra tasks given by managers / shift supervisors as required
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills youll bring to the table
The necessary skills that we require for this role include:
Strong verbal and written communication skills with the ability to convey complex ideas clearly and effectively
Experience working collaboratively in crossfunctional teams with a focus on achieving shared goals
Expertise in managing multiple projects simultaneously with a track record of delivering on time and within scope
Exceptional attention to detail ensuring high standards of quality in all outputs
German first language strong written and verbal communication skills
Fluent in English; able to communicate effectively (read write and speak fluently)
Valid work/residence permit for Cape Town South Africa
Be available for 24/7 shift rotations
Completed high school qualification
2 years work experience post qualification
Resilience
Quality Focus
Ownership & Accountability
Organizing & Planning
Critical Thinking
Desirable skills youve got up your sleeve
It would be great if you also have some of the following skills:
Indepth knowledge of sports betting markets including odds calculation betting types and market trends
Previous experience in the online gaming or casino industry with a strong understanding of player behaviour and industry regulations
Familiarity with gambling regulations and compliance requirements in various jurisdictions ensuring adherence to legal standards
Experience in developing and executing customer retention strategies
Be in a possession of a degree
Our values are nonnegotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
Adaptability
Ownership and accountability
Initiating action
Resilience
Team orientation
Integrity
Innovation
What youll get back
We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
Were dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
Your hard work and achievements wont go unnoticed. Our innovative Performance Tool ensures you receive regular constructive feedback helping you to continuously improve and reach your full potential.
Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from
Subsidised Medical Aid or GAP Cover
Insurance Benefits (including Group and Income Continuation Benefit)
Funeral Fund & Funeral Fund Top Up
Subsidised Retirement Annuities
Be part of that Superclass feeling.
At Super Group diversity is part of our DNA. With teams across 16 countries 85 nationalities and 20 languages we take equal opportunities seriously championing a supportive inclusive and empowering environment wherever you are in the Group.
Its all about putting your experience first and ensuring honesty and fairness in all we do.
Here your growth is supported and your contributions valued.
Game on!
This position requires trust and honesty it has access to customers financial details therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.
To view all current vacancies please visit our website www.digioutsource
Should you not hear from us within 2 weeks please deem your application as unsuccessful.
The perfect place to work play and grow!
Employment Type
Full-Time
