Payoff Specialist
Payoff Specialist
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Job Description
Job Details
Description
Job Summary
The Payoff Specialist is responsible for the timely and accurate processing of all payoffs including providing quotes processing funds and completing the necessary legal documents to obtain a discharge/release of mortgage. Assists in the development implementation and monitoring of procedures within the payoff function.
Essential Duties and Responsibilities
- Processes payoff requests in a timely and accurate manner. Prepares payoff quotes within required timeframes.
- Responds to inquiries and customer service requests related to the payoff process. Handles more complex calls performing research resolving issues and communicating with internal/external clients when needed.
- Prepares and records the release/discharge document in the timeframe and manner established by state law.
- Monitors all phases of the payoff process to ensure compliance with state federal investor and Company guidelines.
- Miscellaneous duties as assigned.
Position Requirements
Education
- High school diploma or equivalent required
Experience
- 13 years of mortgage loan servicing experience required
- Cash processing experience a plus
Functional/Technical Skills
- Effective written and verbal communication skills
- Strong organizational skills attention to detail and ability to handle multiple priorities
- Effectively manages time and meets deadlines
- Possesses strong mathematical skills
- Ability to work in a fastpaced environment
- Knowledge of LPS servicing system a plus
- Experience working with Microsoft Windows applications
Benefits
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans dental and vision insurance. We provide short term and longterm disability insurance basic life insurance 401(k) and 10 employer paid holidays. In addition we offer supplemental benefits to include life insurance critical illness and accident plans.
Environmental/Physical Demands
Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodation. While performing the duties of this job the employee is:
- Required to sustain predictable work attendance
- Frequently required to stand walk sit and use arms hands and fingers to reach handle or touch operate place or position.
- The employee must occasionally lift and/or move up to 10 pounds.
- Regularly required to communicate with others detect converse with discern convey express oneself and exchange information.
- Specific vision abilities required by this job include close vision and ability to adjust focus.
Pursuant to the Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of all activities duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.
Required Experience:
Unclear Seniority
Employment Type
Unclear
