Womens Locker Room Coordinator
Womens Locker Room Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
The Womens Locker Room Coordinator is responsible for overseeing the daytoday operations of the locker room ensuring exceptional guest service standards and operational efficiency. This role provides direct support to the department Manager assists with problem resolution and helps uphold the highest level of professionalism and guest satisfaction. The Coordinator also fulfills all duties of the departments Receptionist role.
Core Responsibilities:
- Greet support and assist members with inquiries locker room amenities and appointment bookings.
- Foster open respectful communication with members staff and leadership while enforcing departmental policies with professionalism and kindness.
- Assign and assist members with locker rentals cancels relocations and locker room amenities. Provide strong management support of all locker needs to the WLR Manager.
- Serve as the first point of contact for guests handling phone and inperson communication with professionalism.
- Coordinate administrative duties including schedule creation communication updates product ordering and revenue reporting.
- Manage client billing resolve discrepancies and support product checkouts.
- Partner with the Spa to ensure timely resolution of member needs as needed.
- Maintain a clean and organized workspace for all team members including a supervisory oversight of the locker room wet and dry areas.
- Conduct daily walkthroughs to uphold department standards onhands support for the attendant team and report maintenance needs.
- Assist in inventory restocking and monitor supply levels for stock needs.
- Support the WLR Manager with training for reception and attendant teams.
- Provide guidance to receptionists and attendants regarding dress code procedures and service standards.
- Remain knowledgeable of all services and industry trends and contribute ideas for new offerings.
- Handle difficult situations calmly and professionally while maintaining excellent guest service.
Work with Executive Director and Executive Management to determine security initiatives and procedures including training coaching development and support.
- Perform other duties and projects assigned by the Manager or Senior Leadership.
- This description is not allinclusive and may evolve with Club needs.
Rate of Pay: $20.00 per hour. This role is considered entrylevel.
Full Time Schedule: MondayFriday 4:45am1:15pm
Requirements
Critical for Success:
- Enthusiastic and serviceoriented with a genuine passion for the hospitality wellness and beauty industry.
- Organized and detailfocused with strong time management.
- Teamoriented with the ability to lead by example and collaborate effectively.
- Strong communicator with the ability to handle challenging situations with professionalism.
- Flexible and available to work early mornings evenings weekends and holidays.
Physical Requirements:
- Prolonged standing sitting smiling and communicating.
- Lifting up to 25 pounds.
- Frequent reaching handling kneeling and bending.
Qualifications:
- Experience in front desk guest service spa/salon hospitality or administrative support roles preferred.
- Proficiency in Microsoft Office (Word Excel Outlook).
- Excellent verbal and written communication skills.
- Strong decisionmaking and multitasking abilities under pressure.
Benefits
- Time Off
- Paid Time Off
- 401(k) with company match up to 3
- Value Sharing (Profit sharing)
- Holiday Bonus
- Paid Parental Leave
- Health & Wellness:
- Comprehensive health vision and dental insurance
- HSA and FSA enrollment options
- Short & LongTerm Disability options
- Life Insurance: Basic coverage equivalent to annual income with voluntary options for additional coverage
- LongTerm Care options: Coverage up to 50 of annual income
- Accident and Critical Illness Insurance
- EAP (Employee Assistance Program)
- Pet Insurance through MetLife
- Employee Perks:
- Free workout privileges
- Employee discounts in the Pro Shop Spa & Salon services and in the Market
- Parking and transit benefits (pretax deduction)
- Access to Tickets at Work discounts
- Tuition reimbursement
Diversity Inclusion and Belonging Matters:
East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and by doing so better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting retaining and developing employees with varying identities and backgrounds.
East Bank Club is an Equal Opportunity Employer and drug/smokefree workplace.
Required Experience:
IC
Employment Type
Full-Time
