Associate Field Network Engineer
Associate Field Network Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Field Based Position PA Western Suburbs of Philadelphia Lancaster and Harrisburg areas
About US
CDK Global is a leading provider of cloudbased software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloudbased software as a service (SaaS) platform enables dealerships to manage their endtoend business operations including the acquisition sale financing insuring repair and maintenance of vehicles. By automating and streamlining critical workflows the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visitwww.cdkglobal
AtCDK Global we are focused on connections that allow us to deliver worldclass software support and data insights. Our values define who we are and how we show up for each other our customers and our communities. Our values: StayCuriousOwnIt BeOpen CreatePossibilities
Position Summary
Provides high quality installations and prompt corrective and preventative maintenance on client hardware sold and supported by CDK
Responsibilities
Perform Daily functions using WFM device to update service and installation cases. 95100
Receive and accept service and install cases
Update ETA information within specified ETA guidelines
Log times using WFM timer functions for Shop Travel Onsite Repair and Audit
Create and Update Parts Requests as required (receipt / return Close and Updates cases including any Asset Changes
Perform Asset Inventory of client sites as required during installs
PC 7585 Competency) Diagnostics and replacement of Components
Troubleshoot Operating System or System Image BIOS & Configuration Virus Protection AV Loads.
Use of diagnostic tools
Perform PC Upgrades SIA Loads and Drive Loads
Troubleshoot and Repair Dot Matrix Printers 7585 Competency) Change Configs/Default Replace Print Head Replace FRU Replace Cables Replace OCP and/or switches Replace or adjust Platen Replace Motor/belts/sensors and Replace tractors
Troubleshoot and Repair Laser Printers 7585 Competency) Change Configs from Menu/Default Replace Fuser/toner/PS Resolve paper jam issues replace/clean rollers Troubleshoot and replace FRUs Higher Repair to Swap ratio
Hardware Installation 7585 Competency) Presite Procedures Design Procedures Hardware Install Hardware Relocation Quality Procedures Client interfacing and Install Certification
Snapon Support 95100 Competency) Loading procedures Licensing Workstation Setup and SLAs
Driving Customer interaction Revenue 7585 Competency) 3rd Party PC Maintenance Maintenance Resign T & M *PC Sales w Maintenance
Field Troubleshooting Skills 7585 Competency) First Call Resolution New Products Stay current and OTA
Network 7585 Competency) Troubleshoot and Repair Wired LANs Troubleshoot WANs Troubleshoot and repair wired bridges Add changes to CDM General Policy Adherence IP and Subnets Configuring Routers NDC Model Cabling (OSI Layer one) Terminal Server procedures *CCNA*Configuring Routers Advanced Model Adhere to NAT policies & procedures access lists *Dial on Demand Advanced router issues VLAN Configurations Site to site VPN Security VPN Concentrator SDWAN (Cloud Connect) IPT Phone Handset IPT TS IPT Call Manager and IPT Router
Wireless Implementation 7585 Competency) *Wireless Site Survey (Active/Passive) *Access Point Coverage/Configuration and Wireless Bridge Implementation
Using CDK Tooling 7585 Competency) Proton Heisenberg Ekahau Meraki Dashboard Salesforce VeloCloud Orchestrator Microsoft 365 and Case Management System
Spooler Setup/Maintenance 7585 Competency) Master Spooler procedures and redirect printing
Active listening 8595 Competency) Demonstrated Active listening Skills
Conflict Resolution 85950 Competency) Client interaction *Team Interaction
Spares Inventory Maintenance Scan all items during quarterly count
Social Style 95100 Proper Attire Business Casual Personal Hygiene
Qualifications
Adaptability Process/Project Management/Independent Discipline Communication Skills (Proper Method) Alignment Collaboration Results Orientation Ethics/Integrity Service Orientation/Client Focus Innovation Talent Development Performance Management
Preferred Qualifications
Associates Degree or Equivalent Experience Industry Standard PC & Network Certifications
Hourly Compensation Range: $30.00/Hour to $33.00/Hour.
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors including but not limited to skills experience certifications and work location. The total compensation package for this position may also include annual performance bonus benefits and/or other applicable incentive compensation plans.We offer Medical dental and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
Required Experience:
IC
Employment Type
Full-Time
