Inside Sales Support BRS - Burlington ON

Country: Canada (CA)
Location: Burlington Ontario (CAON)
Location details:Bilingual Position can sit in Burlington ON or in Saint Laurent QC

At Konecranes we believe that great customer experience is built on the people behind the Konecranes name people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do we do with passion and drive.

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Bilingue franais/anglais prfr

Principales responsabilits :

• Un RAD appuie nos directions gnrales de services locaux en renouvelant les ententes de service
• Effectue des examens daffaires en ligne laide de notre portail client
• Propose un accord de service appropri pour respecter lutilisation lenvironnement dexploitation la classification des tches les recommandations du fabricant et les rglementations locales et garantit la rtention du client
• Collabore avec la succursale locale pour assurer une exprience client russie et une livraison approprie de laccord de service
• Fournit tous les renseignements pertinents sur les clients du processus de renouvellement la direction locale des services
• Maintient les activits quotidiennes dans les outils de gestion de la relation client en suivant les appels les emails et les interactions avec les clients pendant le processus de rtention.
• Travaille en troite collaboration avec les succursales locales pour amliorer la rtention des accords avec les clients les relations globales avec les clients la porte des services fournis ainsi que la rentabilit et lefficacit globales.

tudes: Baccalaurat en administration des affaires ou autres tudes connexes requises.

Exprience :Une 1 anne et plus dexprience de dveloppement des affaires ou de vente de prfrence. Lexprience avec les outils CRM est un plus. Doit avoir dexcellentes comptences en communication crite et verbale et des comptences en PC.

Autre exprience :

Doit tre coachable avec une volont dapprendre. Doit avoir le dsir de russir et de grandir dans une organisation de classe mondiale avec un engagement envers lexcellence ltablissement de relations suprieures et des capacits de collaboration. Doit tre prt dvelopper lthique et les valeurs de vente de Konecranes.Bilingue en franais et en anglais prfr.

Bilingual English/French preferred

Principal Responsibilities:

• ABDR supportsour localservicebranches by renewing service agreements

• ConductsBusiness Reviewsonline using our customer portal
• Proposesappropriate service agreement to meet usage operating environment duty classification manufacturers recommendations and local regulations and securesretention of customer
• Collaborateswithlocal branch to ensure a successful customer experience and proper delivery of the service agreement
• Deliversallpertinentcustomer intelligence from the renewal process to the local service branch
• Maintainsdaily activities in customer relationship management tools by tracking calls emails and interactions with customersduring the retention process.

• Worksclosely with local branches to improve customer agreement retention overallcustomer relationships scope of services delivered andoverall profitability and efficiency.

Education:Bachelors degree in Business or other related studies required.

Experience:One(1 year/s of business development or sales experience preferred. Experience with CRM tools is a plus. Must have excellent written and verbal communication skills and PC skills.

Other Experience:

Must be coachable with a willingness to learn. Must have a desire to be successful and grow in a world class organization with a commitment to excellence superior relationship building and collaborative capabilities. Must be willing to develop Konecranes sales ethics and values.Bilingual in English and French preferred.

Konecranes Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission.Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a worldleading group of Lifting Businesses serving a broad range of customers. We are truly a global company with 16900 employees at 600 locations in 50 countries. For over 80 years we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.