Elite Monitoring Specialist
Elite Monitoring Specialist
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Location: Romania Bucharest
Job Type: FullTime
Shift: 17:00 08:00 CET
Job Summary:
The Elite Monitoring Specialist will be responsible for overseeing the operations of agents during the 17:00 08:00 CET shift. This role involves ensuring that all agents are performing their duties effectively connecting properly and conducting daytoday activities as expected. Additionally the specialist will step in as an Elite Specialist when required providing support for specific projects that may temporarily lack sufficient resources.
Key Responsibilities:
- Monitor the activities of agents during the designated shift to ensure adherence to company standards and protocols.
- Provide realtime support and guidance to agents in addressing any technical issues or concerns that arise during their shifts.
- Notify management and support teams in real time if any issues arise.
- Conduct regular checkins and status updates with agents to ensure they are connected and performing their duties effectively.
- Collaborate with team leaders and management to identify areas for improvement and implement necessary changes.
- Contribute to ongoing projects by stepping in as an Elite Specialist when additional resources are needed providing expertise and support as required.
- Maintain detailed records of agent performance issues encountered and resolutions provided to ensure accountability and continuous improvement.
- Engage in regular communication with other teams and departments to ensure alignment and coordination on various initiatives.
Qualifications:
- Strong understanding of operational processes and the ability to identify areas for improvement.
- Proven experience in a monitoring supervisory or support role.
- Exceptional communication and interpersonal skills with the ability to work collaboratively in a teamoriented environment.
- Ability to work independently and manage time efficiently.
- Strong problemsolving skills and the ability to think critically under pressure.
- Flexibility to adapt to changing priorities and demands.
Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this opportunity. In case you need further information just send us a message at and well be happy to assist!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries through our 70 offices located throughout the world. We have managed to become the preferred partner of many smalltomidsize local and regional companies as well. Most of our clients come from industries such as financial services manufacturing telecommunications chemical services technology public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant passionate teamoriented workplace. If you are a customercentric person with a get it done attitude come over for coffee and a talk on your future career with us! Learn more about us onwww.stefanini and join us onLinkedInFacebookandInstagramwhere we regularly post insights from our colleagues.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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