Personal Flight Concierge

Reporting to: Manager People and Performance

Location: Calgary Alberta

Schedule Four days on shift followed by three days off based on a 11hour workday on a rotating shift that includes days evenings weekends nights and holidays.

Starting salary: $53820

The big picture:

Have your career take off with us! At AirSprint our core values of Safety Integrity Humility Service People and Community are ingrained throughout our operations and culture. As the Personal Flight Concierge (PFC) you are essential in enabling our team to go above and beyond working collaboratively to create exceptional tailored customer experiences to our Owners each time they fly with us. You are responsible for ensuring that Owners trip requests are raised and the bookings are accurate while monitoring communicating and responding to client needs.

In this role you will:

• Accurately respond to client travel needs ensuring all trip details and preferences are communicated and loaded into the flight scheduling software.
• Proactively arrange Owners requests for ground logistics such as catering transportation expediting of unaccompanied goods passenger mobility aids etc.
• Proactively arrange Owners inflight requests such as cabin service attendant level of cabin service cabin configurations special commissary or any other service addons and special requests.
• Provide exceptional customer service to AirSprints highend clientele; building strong professional relationships to better anticipate and understand our Owners needs.
• Conduct quality control checks for ground logistics inflight requests and trip details.
• Ensure a presence in our Calgary Owners lounge in the absence of our Owner Experience Coordinator providing support and assistance to owners as needed.

To be successful in this role you will have:

• A minimum of two 2 years of customer service experience in the hospitality/tourism or travel industry including experience working with highend VIP clientele.
• Postsecondary education in Travel Hospitality Public Relations or a related field.
• Intermediate proficiency using MS Office including Word Excel and Outlook.
• The ability to obtain a RAIC.

Bonus points if you have:

• Written and oral proficiency in French.
• Experience in the aviation industry.

Youll fit right in if you:

• Focus on getting things right down to the last detail.
• Are good at handling change and can adjust to new situations.
• Communicate effectively in English both verbally and in writing.
• Find solutions and working together to find a compromise that everyone can be okay with.
• Are passionate about providing exceptional customer service.
• Have empathy and understanding to navigate social situations effectively.
• Are committed to growth by seeking and providing constructive feedback.
• Have good analytical thinking and organizational skills.
• Have great judgment and decisionmaking skills/
• Can roll with the punches without getting flustered.
• Are a humble and collaborative team player and are ready to pitch in wherever youre needed.
• Thrive in a fast paced and agile environment.
• Play well with others.

We think youll like working with us because:

• We care about your health and wellbeing and offer an employee assistance program extended health care benefits dental and vision benefits and paid time off.
• We value your contribution to our success and provide a competitive salary and an RRSP matching program.
• We have a great team and we work hard together toward common goals and with a passion for excellence.
• We offer family and friends flight benefits.
• We respect honour and celebrate the diversity of our employees as we know our differences make us better. Our core values of Community and People mean were focused on equity diversity inclusion antiracism and reconciliation.
• We value Safety which is why we require applicants to complete a background check assessment.

About us:

A passion for aviation and providing exceptional service formed the foundation of AirSprints introduction of Fractional Jet Ownership to Canada in 2000. Today each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians personal and professional lives. We do this with values of Safety Service People Integrity Humility and Community.

AirSprints mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industryleading safety standards exceptional turnkey service and increased flexibility all at a fraction of the cost and personalized for their individual needs.

To learn more about working with AirSprint visit us at www.airsprint or watch our video.

AirSprint values diversity in our workplace and wants to ensure every applicant is treated equitably and respectfully. If you require any support in the application process including disability accommodation please get in touch with Human Resources at .