Manager Care Enrichment

Responsibilities include but are not limited to:

Functional Duties 35

• Maintains working knowledge of all Care & Enrichment daily protocols working with the Senior Director Care & Enrichment to ensure protocols are clear concise and uptodate

• Maintains working knowledge of all relevant regulatory requirements and keeps accurate records of compliance activities

• Oversee the cleaning and prepping of animal holding area and associated tasks the provision of enrichment and the feeding and watering of animals to ensure their daily needs are met

• Arrange daily animal care and enrichment tasks to optimize workflow and ensure efficiency

• Assist in training and overseeing volunteers as they perform animal related tasks particularly when directly handling animals and communicating respect and gratitude for volunteer support

• Collaborate with behavior and veterinary team members working together to ensure open and ample communication excellent care and close monitoring of every animal in the shelter

• Together with the Care & Enrichment Technicians creatively problem solve and take appropriate initiative to solve day to day issues

• Provide continual feedback to the Senior Manager Care & Enrichment to improve processes and minimize barriers to efficient work and highquality animal care

• Contribute to the ongoing development and refinement of daily care and enrichment SOPs representing the interests of the Care & Enrichment Technicians and working with the behavior and veterinary team to ensure integration

• Audit data entered by Care & Enrichment Technicians on a daily basis to ensure it is accurate informative and appropriate to be read in a court of law if internal records were subpoenaed

• Assist in choreographing animal movement into and out of the shelter in a seamless and lowstress manner

• Perform repeated daily checks of animal holding areas spot cleaning feeding watering and providing enrichment as the need arises or appropriately delegating the same

• Hold team huddles at regular intervals throughout the day to determine progress on tasks who needs additional support and shape the remainder of the day accordingly

• Develop implement and execute strategies to keep animal care and enrichment equipment and supplies organized efficiently located and in good repair

• Monitor the inventory and conditions of animal care and enrichment supplies requesting additional supplies before stock is depleted

• Perform daily rounds to ensure all animals are in appropriate seized enclosures and to evaluate the condition of every enclosures noting any safety or integrity concerns bringing them to the attention of the Manager Facilities

People Management 50

• Clearly and concisely explain the reasoning behind each protocol garnering buyin from Care & Enrichment Technicians and ensuring protocols are used as intended

• Oversee the Care & Enrichment teams daily cleaning handling enrichment monitoring and documentation

• Provide regular trainings keeping Care & Enrichment team up to date on advances in the field and proficient in protocols

• Work alongside the Care & Enrichment Technicians assisting in daily care and monitoring adherence to all relevant protocols

• Provide instant kind coaching when a deficiency in any aspect of job performance is noted

• Ensure team adheres to standard operating procedures protocols and set clear achievable goals

• Directly and immediately address conflict and concerns as the arise ensuring difficult conversations are productive respectful and meaningful

• Practice delegation for growth giving direct reports appropriate stretch opportunities to develop new skills

• Monitor and evaluate employee performance fostering growth by providing coaching regular and timely feedback and formal appraisals

• Evaluate staffing levels and training needs providing feedback to the Senior Director Care & Enrichment on a regular basis

• Regularly recognize team members accomplishments and provide healthy workrelated engagement opportunities

Operational and Administrative Duties 15

• Attend and meaningfully contribute to all relevant R&R Center and ASPCA meetings

• Accurately track and report time worked time off and workrelated expenses

• Review time off requests and weekly hours worked for Care & Enrichment Technicians

• Responsibly steward R&R Center assets

Core Values

Exemplifies the ASPCAs Core Values:

• Has Commitment and dedication to improving the lives of animals

• Demonstrates Ownership and feels responsible for outcomes

• Believes in Team that we are stronger together

• Seeks to Elevate others and reimagine what is possible

• Focuses on Impact specifically making change for animals

Education and Work Experience

• High School Diploma or GED required B.S. or B.A. preferred

• Minimum of one year of experience leading a team directly or indirectly

• At least two years of experience working in an animal shelter in a handson role

• Fear Free Shelter Program certification (approximately 5 hours) required or completed within 60 days of hire

Language

• English (required)

Qualifications

• Valid drivers license and ability to pass a motor vehicle history check demonstrating safe driving

• Ability and willingness to travel up to 10 of the time

• Able to work a flexible schedule including days evenings weekends and holidays

• Fluent in the use of MS Word Excel PowerPoint; familiarity with shelter software systems or Salesforce a plus

• Excellent written and oral communication skills

• Able to regularly witness animals suffering medically and/or behaviorally

• Comfortable with humane euthanasia in theory and in practice

• Displays concern for the safety and wellbeing of self animals and others especially under stress

• Fosters collaboration by creating strong connections with colleagues at all levels and in all areas

• Builds strong work relationships based on trust respect and listening to understand

• Freely and generously shares knowledge skills and expertise with others

• Demonstrates genuine interest in the thoughts ideas and expertise of others

• Proactively problemsolves and takes appropriate initiative to implement solutions

• Flexible; can easily adapt to changes and help others do the same

• Resilient; bounces back from difficult and disappointing situations quickly

• Strong and adaptable people leader

• Artfully flexes coaching styles to best support diverse individuals

• Cultivates a climate in which diverse perspectives are solicited encouraged valued and respected

• Ability to set a clear direction and inspire others to work towards shared goals

• Sets a high standard by leading with transparency integrity honesty and strong ethical principles

• Unafraid of hard conversations and approaches them openly quickly and kindly

• Views conflict as generative using disagreement to drive innovation improve communication clarify and articulate values and build stronger relationships

• Values training and education for self and team ensuring ample access to learning opportunities

• Work takes place in a variety of environments and weather conditions including indoor climatecontrolled spaces and outdoors where surfaces may be wet or uneven and extreme heat cold or precipitation is possible

• Work occurs in noisy environments

• Work involves exposure to chemical and biological hazards such as medications cleaning products urine feces blood and sharp objects

• Ability to work in a physically demanding environment that requires standing walking bending squatting and/or kneeling for extended periods of time

• Ability to lift and carry animals 50 pounds unassisted 100 pounds with assistance) and equipment such as food bags bedding and cleaning supplies

• Comfort and ability to handle and restrain animals safely and humanely particularly in stressful situations

• Ability to wear appropriate Personal Protective Equipment including but not limited to disposable coveralls respirators or face masks and booties

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors including but not limited to education training experience location business needs internal equity market demands or budgeted amount for the role. The target hiring range is for new hire offers only and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

The target hiring range for this role is $68000 $73000 annually

For more information on our benefits offerings visit our website.

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