Senior Principal Consultant-Engagement manager
Senior Principal Consultant-Engagement manager
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Senior Principal ConsultantEngagement manager
In this role as an Engagement Manager you will be accountable for driving profitable growth by providing visible onsite leadership and subject matter expertise to Clients and Genpact Project Teams within a Strategic Account. Successful Engagement Managers Delight Clients with insightful strategies and wellmanaged deliverables through active handson engagement.
Responsibilities
Client Relationship Management: Serve as a trusted advisor fostering and nurturing relationships within the clients CIO/DT organization in collaboration with Genpact Sales and Subject Matter Experts (SMEs).
Governance and Engagement Management: Establish and drive the engagement and program governance processes to ensure the realization of client value propositions while identifying early warning indicators of potential issues or risks.
Brand Advocacy: Promote and enhance the Genpact brand across the customer organization ensuring clear and transparent communication to strengthen partnerships.
Value Proposition Development: Leverage your understanding of client business and digital transformation goals to shape and communicate compelling Genpact value propositions effectively.
Engagement Growth: Forecast and facilitate extensions change orders and purchase orders to ensure continuity and growth in existing engagements.
Profitability Management: Proactively drive engagement profitability in collaboration with Global Program Management and Service Lines.
Business Development: Identify and secure new growth opportunities within the client account aiming to exceed operating plan targets.
Market Intelligence: Analyze the competitive landscape to inform the development of highly competitive proposals in terms of solutions and pricing.
Operational Excellence: Ensure operational efficiency within the team focusing on employee retention deal setup client invoicing accounts receivable and revenue recognition.
Proposal Management: Oversee the endtoend RFP/Proposal cycle including governance and timely submission of proposals and statements of work.
CrossFunctional Collaboration: Coordinate with internal teams to develop proposals deliverables and timelines.
Qualifications we seek in you!
Minimum Qualifications / Skills
Demonstrable experience managing clients and performing endtoend deals
Shown success in driving higher growth penetration
Deep services business experience including acting as an account manager at a strategic level
Preferred Qualifications/ Skills
Experience with working in Banking and capital markets sector
Fortune 500 company experience
Strategic consulting expertise or practice at a large consulting firm
Program Management experience
Experience and cultural flexibility to work across countries and succeed in a global organization
Handson Technology and digital experience in operations solutions or transitions
Proficient oral and written communication skills and executive presentation skills in English
Ability to interface at all levels of an organization (including senior leaders in a variety of functions)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at genpact and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Manager
Employment Type
Full-Time
