Hospitality Supervisor
Hospitality Supervisor
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Job Description
Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same each property has a bespoke design and contains a mix of rooms suites and apartments. Though each Sonder is unique our mobile app allows guests to effortlessly navigate their stay. From checkin to checkout everything they need is just a tap away. To be better is a neverending pursuit and revolutions dont happen overnight. But together we can forever change the way people stay for the better.
We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize motivate and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes sizes ages and styles and we pride ourselves on offering a hotellike service. Thats what youll own.
Life at Sonder
We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions how we conduct meetings how we communicate and how we treat each other. Its the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do.Check out this article to find out more about our Culture and Principles.
We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize the potential of a team of Hospitality Agents. This would mean developing scalable processes related to how a city onboards trains and develops their team alongside owning various city operations projects. The ideal candidate is a strong people leader that can inspire and motivate a team to deliver an amazing Sonder guest experience while supporting our city operations. Our Sonder locations are distributed across a city in different shapes sizes ages and styles and we pride ourselves on offering a hotellike service.Thats what youll own.
THE OPPORTUNITY:
Support Hospitality Agents by training coaching and providing performance feedback with an eye towards
Prioritize delegate execute and support daytoday tasking to ensure worldclass guest experience and team accountability
Guide guests through the Sonder experience ensuring they have an amazing first impression
Communicate crossfunctionally clearly and with compassion
Own and update standard operating procedures to support team
Assist in continuous improvement project design and implementation
Analyze market trends to optimize operations and to proactively address potential guest issues
Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team
WHO WE LOOK FOR:
Previous experience managing direct reports; hospitality a plus
Proven ability to lead prioritize and deliver with a focus on driving team performance through coaching training and accountability
Strong affinity to people management and able to effectively lead a team by example inspiring people to be engaged and proactive
Great communication skills able to define clear action steps for their team members and effectively delegate
Ability to take the initiative and problem solve independently
Detailoriented and organized
Ability to adapt and flex to shifting priorities
Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies
Strong ability to establish positive relationships with others
Thrives in a fast paced everchanging always challenging startup environment
Basic spreadsheet knowledge required i.e. Google suite
Ability to lift/carry items up to 40lbs and stand/walk for extended periods of time
Knowledge of hospitality is a plus
Experience in a startup environment preferred
Must have a flexible schedule and be able to work nights and weekends as business requires
This role requires regular access to a reliable smartphone reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking walking public transportation scooter and/or other forms of transit that provide reasonable work associated transit times between locations).
Benefits
We offer attractive employee travel perks for any Sonder location as well as competitive stock health and lifestyle benefits. For eligible employees benefits may include:
Competitive compensation
Generous stock plan
Medical dental and vision insurance (where applicable)
Flexible vacation
Wellness and volunteering days
Annual free credits and discounts to stay in Sonders
Workplace flexibility (for remotespecified positions only) #ABetterWaytoWork
Learn More About Sonder
Blog: Sonder Stories
Instagram: @sonderstays
Equal Opportunity
We are an equalopportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or any other classification protected by applicable state federal or local law. Extend Hospitality To All is one of Sonders Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees guests partners and communities feel safe respected included cared for and empowered.
As part of our commitment to creating a workplace open to all we have created Sonder Circles also known as employee resource groups. These groups aim to foster a diverse equitable and inclusive workplace aligned with the communities they serve.
If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to .
Required Experience:
Manager
Employment Type
Full-Time
