Security Officer

Join the 30yearold company turned startup that is making waves in Hospitality!

With forty hotels and resorts and home offices in Los Angeles and Waikiki Springboard Hospitality has reinvented itself from a successful thirtyyear legacy in smallscale hospitality management. Join us as we launch our next thirty years (and beyond) as the leader in independent and softbranded lifestyle hotels.

Be a part of a team that values innovative thinkers from diverse backgrounds to help define a new intersection of bold ideas and problem solvers.

With properties in ten U.S. states were known for seamlessly navigating vital asset operations from revenue management and human resources to marketing food and beverage and more. At Springboard we emphasize the importance of progressive innovation as an integral component to our success.

Springboard has undergone a process of identifying five key words that define our essential characteristics. It is our belief that others who also identify with these key words as mirror images of themselves have untapped potential to help create an innovative hotel management company while being their best selves each and every day. Those five words are...

PERSONALIZED > INDEPENDENT > DYNAMIC > CONNECTED > COLLABORATIVE

SECURITY OFFICER

Do you have keen powers of observation perception and agility

Are you capable of providing excellent customer service while protecting the people around you

Do you have impeccable skills to communicate with integrity and honesty

If you said yes to these questions why dont you apply

We are in search of a servicefocused Security Officer.

This is how the job would look like:

As the Security Officer you will conduct routine patrols of entire property ensuring the safety and security of our guests. Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies undesired conduct disturbances and threats to life and property to maintain a safe and secure environment. Observe and report any discrepancies.

These are what you need to do:

• Knowing the complete hotel facilities and layout including emergency procedures.
• Spend majority of shift on foot patrol walking climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and twoway radio bending stooping and kneeling as in performing CPR.
• Patrol parking lot ensuring safety of guests and property.
• Patrol interior hallways and public areas ensuring safety of guests and property.
• Prepare routine logs of status of patrolled areas.
• Prepare security incident report and notify appropriate managers when an incident occurs.
• Escort guests when asked to parking lot areas and assist with luggage if needed.
• Perform housekeeping duties during their absence overnight assist the Night Auditor with guest calls. In addition perform duties of Engineer on Duty and assist with maintenance calls overnight.
• Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites meeting rooms and all outlets location and hours of operation.
• Report and/or followup on any complaints problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
• Attend emergency training and procedures to ensure appropriate protection of the hotels guests staff and company assets.
• Memorize and monitor life safety system installed at property including layout of entire building alarm pull stations location of fire extinguisher and sprinklers.

You may be assigned the following:

• Perform special projects and other responsibilities as assigned.
• Maintain good working relationships and open lines of communication with all other departments.
• Train crosstrain and retrain (when necessary) in all departments.
• Assist Night Auditor/MOD and Valet whenever necessary.
• Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.

Our expectations from you:

• Abide by payroll policies procedures (punch in/punch out) Meals and Rest Periods policy and OLS Rules of Conduct.
• Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
• Report any unusual occurrences and/or request to the Area Director of Security and or Hotel Manager.
• Read and abide by all the regulations and rules of conduct stated in the associate handbook.

These are what the job requires:

Education: High school education or equivalent experience Valid California drivers license and ability to drive stick shift required.

* * Guard card and CPR/First Aid certified preferred.

Experience: 12 Year Experience required by position is one full year of employment or more in a related position with this company or other organization(s).

Skills and Abilities:

• Ability to communicate in English; second language desirable.
• Requires working knowledge of guest services and hotels services policies or operations.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy to defuse anger and collect accurate information.
• Perform tasks requiring bending stooping kneeling and walking significant distances between and within buildings on the property.
• Ability to stand walk and/or sit and continuously perform essential job functions for duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to grasp lift and/or carry or otherwise move goods weighing a maximum of 100 lbs.
• Sufficient manual dexterity in hands.
• Ability to climb stairs and ladders at a rapid pace.
• Ability to perform duties within extreme temperature ranges.

Are you interested

If so apply directly at www.springboardhospitality/careers

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drugfree workplace.

No. of associate supervised: None.

Travel required: None

Hours Required: 40 hours per work week; scheduled days and times may vary based on need. 8Hr Shift/Scheduled days and times may vary based on need

Lifting/Pushing/Pulling/Carrying

Lifting up to 75 lbs. guest luggage 75 of the shift

Pushing up to 100 lbs. guest luggage utilizing cart 75 of shift

Pulling up to 100 lbs. guest luggage utilizing cart 75 of shift

Carrying up to 75 lbs. guest luggage 75 of shift

Bending/Kneeling

Bending continuous bending picking up guest luggage 75 of shift

Kneeling none

Mobility

Continuous movement throughout the hotel 75 of shift

Continuous Standing

Standing 95 of shift

Climbing Stairs: Up to approx. 20 steps 30 of 8 hours

Ladders: Not necessary.

Driving:

To shuttle customers 10 of shift if needed to assist with bellvalet

Work Environment Inside: 75 of 8hour shift

Time period)

Outside: 25 of 8hour shift

Hearing Critical X Moderate Minimal

Explain: Oneonone communication with guests staff and telephone communications

Vision X Critical Moderate Minimal

Explain: Driving required review reports and correspondence

Speech Critical X Moderate Minimal

Explain: Oneonone communication with guests and staff telephone communications

Literacy X Critical Moderate Minimal

Explain: Review correspondence initiate reports conduct training etc.

Chemicals/Agents

X No Chemicals/Agents Used.

Protective Clothing

None Required.

Equipment Operation List type of equipment and frequency of use.

Computers twoway radio telephone vehicle(s) when assisting valet.

Other Considerations

None.