Donations Transportation Manager

About More Than Words

More Than Words (MTW) is a nonprofit social enterprise that empowers youth who are in the foster care system court involved homeless or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space youth develop the employment skills leadership and selfconfidence they need to successfully transition to adulthood.

MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.

The Opportunity

More Than Words (MTW) seeks a Donations Transportation Manager to handle pickup and delivery of donated books CDs DVDs and clothing from private homes businesses libraries and community groups on a weekly basis in support of our two youthrun retail and online stores. The ideal candidate is a flexible hardworking individual who is comfortable driving the MTW truck and/or MTW van in the Boston Metro area. This is a fulltime salaried position. MTW strongly encourages applications from individuals with previous truck/moving experience.This position reports to the Director of Business Development.

Key responsibilities of this position include:

• Oversee all logistics for ongoing book pickups in the MTW van or truck
• Safely drive and manage all book pickups in the community with youth
• Serve as a brand ambassador in the community by educating book donors about the mission of MTW and additional ways to engage in and support our work
• Coach youth on how to represent MTW in the community and cultivate connections with book donors during pickups
• Manage our warehouse on a regular basis to ensure that MTW has an efficient system in place for keeping both locations stocked with donations during the winter months. This includes running youth and volunteer shifts on occasion at MTWs storage facility
• Manage youthengaged business development shifts to source inventory through outreach and cultivation efforts
• Supervise and train youth on business development shifts to coordinate book drives respond to inquiries and strategize marketing efforts to drive inventory donations
• Manage Salesforce database system to track all book donations and schedule pickups in the community
• Coach youth to effectively follow up with book donors with appreciation efforts including written thank you notes newsletter articles invitations for tours and visits and follow up involvement
• Overall support of training strategy and operations of the department
• Support the adult and youth team with overall operations of the business training programs including some work at night or during the weekend
• Contribute as a team member within the Business Development Department to identify ways to strengthen operations improve training for youth and address challenges as they arise
• Enforce all policies and expectations with our youth and serve as a keeper of the model to support youth to succeed at MTW and achieve outcome

Key Qualifications:

• The ideal candidate will have at least 3 years of work experience preferably in business or sales
• Candidate must have or obtain a DOT medical exam and commercial motor vehicle certification and have comfort or experience with driving a van or truck and moving heavy boxes of inventory
• The Donations Transportation Manager must be willing to become forklift certified to help support the warehouse operations as needed
• The ideal Donations Transportation Manager will be high energy positive motivating and enjoy teaching training and supervising new learners. This individual will easily empower others to problem solve stick with it when things get tough and ensure the highest levels of customer service and professionalism
• The ideal candidate must be willing to engage in a large amount of heavy lifting and labor that comes with sourcing tens of thousands of donations each month. The ability to lift boxes 40 lbs. on a regular basis is a must
• Experience with recruiting inkind donations managing relationships as well as Salesforce database software is preferred

Driving Requirements:

• This is a non CDL Position
• Must have obtained a drivers license at least 3 years prior to meet insurance requirements
• Must have a safe driving record in accordance with insurance requirements
• Must have or able to obtain a Massachusetts DOT medical card

Schedule: Typically 8:30 AM 4:30 PM MondayFriday but can run later depending on traffic and business needs. There are some weekend events throughout the year which are cycled between the team and will be known about in advance.

Compensation: $52000 $57749; commensurate with skills and experience

Benefits

• Medical and Dental Insurance
• 401K
• Generous paid vacation and sick time
• Significant growth opportunities and professional development
• Employee Discounts

To apply:Please include both resume and a cover letter.

Background Checks

More Than Words requires all staff service members volunteers board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a casebycase basis.

MTW EEO Statement

MTW is an equal opportunity employer fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organizations policy regarding equal employment opportunity means that all decisions regarding recruitment hiring benefits wage and salary administration scheduling disciplinary action and termination will be made without unlawful discrimination on the basis of sex gender race color age national origin religion disability medical condition genetic information marital status sexual orientation gender identity or expression citizenship status pregnancy or maternity veteran status or any other status protected by applicable federal state or local law. If you require reasonable accommodation in completing an application interviewing or otherwise participating in the employee selection process please direct your inquiries to

Required Experience:

Manager