Patient Relations Advocate - Community Heart and Vascular Hospital
Patient Relations Advocate - Community Heart and Vascular Hospital
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join Community
Community Health Network was created by our neighbors for our neighbors. Over 60 years later community is still the heart of our organization. It means providing our neighbors with the best care possible backed by stateoftheart technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all it means exceptional care simply delivered and we couldnt do it without you.
Make a Difference
The Patient Relations Advocate acts as a liaison between Community Health Network patients family members or visitors to capture the voice of the healthcare consumer and share these experiences with network representatives. The Advocate works to communicate facetoface by phone and by written or electronic communication means as an input and output of feedback and must have excellent communication skills. Processing feedback from healthcare consumers is managed by the Advocate to maintain compliance with regulatory bodies support review efforts and coordinate alongside leaders the service recovery efforts when applicable. The Advocate is an integral part of the assessment and consult to ensure Community Health Network is actively listening and interpreting what the healthcare consumer is sharing with our teams as we improve processes designed to enhance the health and wellbeing of the communities we serve.
Exceptional Skills and Qualifications
Applicants for this position should be able to collaborate with others in a team setting have excellent communication skills and a positive attitude toward patient experience.
- Five 5 or more years of customer service experience .
- Bachelors Degree (Clinical Business Psychology Sociology etc..
- In lieu of the above requirements a combination of experience and education will be considered.
- Community Health Worker Certification preferred.
- Exceptional communication relationship and analytical skills fortelephonic and email transactions.
- Ability to communicate effectively with patients families staff and physicians to build relationships problem solve and provide an exceptional experience.
- Strong interpersonal skills and empathy.
- Strong problemsolving aptitude motivated to solve issues on first contact.
- Working knowledge of patient billing in EMR applications.
- Advocates for the best possible care outcomes and patient/family expectations.
Employment Type
Full-Time
