Call Center Trainer - Merchant Services
Call Center Trainer - Merchant Services
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Salary Not Disclosed
1 Vacancy
Job Description
This is an ONSITE role located at: 2601 Meacham Blvd. Fort Worth TX 76137
WHO YOU ARE:
Do you enjoy teaching others Do you thrive in an ongoing learning environment Do you solve problems by gathering information and evaluating options Do you manage time effectively Do you prioritize competing tasks to meet deadlines Do you have a keen eye for attention to detail Do you approach work in a meticulous and thorough manner
ABOUT US:
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RESPONSIBILITIES:
As a Call Center Trainer for Merchant Services you will lead design develop coordinate and deliver a training curriculum. This training develops the customer service and technical support skills of employees in alignment with the strategic vision and core values of the company.
Supervise associates during the training period including managing attendance performance and conduct
Develop and maintain all training materials including all presentations modules and documents
Train associates to be competent on products services workflows procedures and systems
Utilize evaluation tools to determine the effectiveness of training programs and make appropriate improvements
Conduct training needs analysis and evaluate training programs on an ongoing basis
BASIC QUALIFCATIONS:(Required)
HS/GED AND 2 years related experience; OR Associate Degree
1 year experience in the credit card processing industry OR 2 years in a training role preferably in a call center environment
Knowledge of training methodologies including application of training principles concepts practices and standards is required.
Advanced knowledge of Microsoft Outlook PowerPoint Word and Excel required.
Must be 18 years of age or older
PREFERRED QUALIFICATIONS:(Desired but not required)
Associate degree AND 1 year of relevant experience
Bilingual
Strong leadership organizational and communication skills
Competently analyzes and prioritizes information to make appropriate recommendations
Benefits
In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:
Healthcare (Medical Dental Vision)
Paid Time Off Volunteer Time Off and Holidays
EmployerMatched Retirement Plan
Employee Stock Purchase Plan
ShortTerm and LongTerm Disability
Infertility Treatment Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to .
Employment Type
Full-Time
