Case Worker - Case Management Program
Case Worker - Case Management Program
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Job Description
THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT INC.
975 KELLY STREET SUITE 401 BRONX NEW YORK
Position Available
Job Title: Case Worker Case Management Program
Supervisor: Program Director
Job Status: Full Time / 35hrs per week
Job Location: Hybrid in Office/ and Work from Home
Salary Range: $55k $60k /Exempt
Foundedin1980 NeighborhoodSelf HelpbyOlderPersonsProject(SHOPP)is anonprofit socialservice agencylocated intheBronxservingolderadultsandfamiliescaringforanillfrail ordisabledlovedone. SHOPPs mission is based on the philosophy of selfhelp.We believe that older adultsare capable of helpingthemselves and helping others improve their capacity to deal with the physical emotional social and financial challenges they face as they age.
SHOPP has several service programs thatincludesCommunity Care Network Program (CCNP);VIPElder Justice;NYConnectsoftheBronx;Case Management & Friendly Visiting Program; Caregivers Program Lafayette Estates NORC Program; Older Adult Centers: Casa Boricua Leon Soundview and Guess.
Job Description
The Neighborhood SHOPP Case Management Program aims to maintain and assist homebound older adults living independently in the community and reduce social isolation. The Case Worker will serve as a valuable resource to supplement staff resources and meet the organizations needs. Services but not limited to include identifying needs through a comprehensive intake and assessment process and determining eligibility for NYC Agingfunded inhome services such as homedelivered meals EISEP and other supportive services. The Case Worker will also manage a caseload when staff coverage is needed and will assist periodically with expanding community engagement efforts to establish connections for Friendly Visiting recruitment.
The Case Worker reports directly to the CMP Assistant Program Director.
Qualifications and Skills
The position requires a Baccalaureate Degree in Social Work from an accredited school and experience in a social service setting. This position requires a strong understanding of the importance of volunteer programs and their impact on nonprofit organizations supporting individuals who may be isolated and improving the quality of life for individuals. Essential competencies knowledge and skills include advocacy care coordination communication problemsolving collaborative teamwork dedication to empowerment and strengthbased social work practice. The ability to work with a diverse population and showcase the ability to work independently and collaboratively displaying problemsolving skills. Bilingual skills in Spanish are helpful. Computer literacy is mandatory and knowledge of STARS is also helpful. The Case Worker position requires fieldwork in the South Bronx which may require walking up and down stairs and working outdoors in different weather conditions. All staff must be able to travel and report to the office at least 23x a week or otherwise requested and attend inperson training meetings or events.
The CMP Case Worker is specifically responsible for the following:
Establish helping relationships with participants of the agency;
Elicit and evaluate the clients presenting problem;
Determine program eligibility and appropriateness;
Prioritize intakes that present crisis and bring the information to the attention of the PD/AD;
Document the details of the preliminary screening in STARS and submit the intake for
assignment;
Complete accurate EISEP Home Care costshare worksheet tool;
Make necessary referrals via calls to vendors as well as through STARS;
Conduct the 24 hr./ 15day followup phone calls for the initial authorization of Home Delivered Meals;
Monitor the Queue daily for missed meals to monitor the clients safety;
Comply with the NYC AGING Case Management Standards when interacting with consumers and performing other job functions;
Maintain and complete wellwritten documentation in the clients case records;
Complete worker logs/ daily units and other administrative requirements;
Participate in SHOPP staff training programs staff meetings and other meetings as assigned;
Communicate and collaborate with service providers;
Provide information and referral to other SHOPP programs and appropriate community agencies for resources and assistance;
Maintain a shortterm caseload perform initial assessments of the clients needs and develop
care plan goals when coverage is needed;
Assist older adults with Benefit and Entitlement Assistance;
Collaborate with SHOPP Outreach team and Volunteer Service Manager to assist with
expanding volunteer efforts;
Participate in outreach efforts such as Community Fairs and Community Board meetings etc.
that may occur after business hours or on weekends;
Involvement in a supervisory relationship with the PD/AD and Volunteer Service Manager
(VSM);
Perform other tasks as assigned by the Leadership team.
SHOPP is an equalopportunity employer that fosters a diverse inclusive and respectful
workplace.
Incentive Benefits: Commuter Benefits 403B Retirement Plan Paid Time Off (PTO) etc.
ATTN: Tynisha Rodriguez Chief Program Officer
EQUAL OPPORTUNITY EMPLOYER
Required Experience:
Senior IC
Employment Type
Full-Time
