Executive Concierge
Executive Concierge
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Job Description
About Us:
With over 30 years experience Glad Group is positioned as a leader in the delivery of integrated propertyservices across Australia.
We are seeking a highly professional and customerfocused Executive Concierge to be the first point of contact for tenants and visitors in a prestigious Melbourne building. In this role you will provide an exceptional customer experience ensuring all interactions are handled with professionalism efficiency and warmth.
At Auxus we take pride in Creating Lasting Impressions Every Day delivering excellence in customer service. Be a part of the growth of Auxus in South Australia
Description
About the role:
- Working Monday to Friday Fulltime
- Great Company culture and work environments
- Highly regarded and well established Government building
- Workplace concierge role includes Data entry administrative tasks customer service customer focus
Snapshot of your day:
- Act as an ambassador for the building delivering a premium level of customer service.
- Greet tenants and visitors with a welcoming and engaging approach.
- Assist with wayfinding transportation bookings restaurant reservations and adhoc requests.
- Build strong relationships with tenants and visitors to enhance their experience.
- Manage visitor access escort VIPs and provide support for building tours.
- Coordinate deliveries including flowers and couriers.
- Maintain high presentation standards of the concierge desk and lobby areas.
- Log tenant service requests (TSRs) and follow up to ensure timely completion.
- Support event coordination including setup and hosting of activations.
- Engage with retailers to promote special tenant offers.
- Assist with reporting and documentation related to building operations and tenant engagement.
Skills And Experiences
About you:
- A passion for customer service with a warm and professional demeanour.
- Excellent interpersonal and communication skills.
- Ability to multitask and handle various requests efficiently.
- Strong attention to detail and problemsolving skills.
- Experience in a concierge customer service hospitality or corporate frontofhouse role preferred.
- Proficiency in Microsoft Office and ability to learn internal building management systems.
- Flexibility to adapt to a dynamic environment and take initiative.
To be eligible for this role you will need to have full working rights in Australia (students welcome) a valid police check and a first aid certificate is preferable.
Employment Type
Full-Time
