Service Operations Specialist
Service Operations Specialist
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25000 - 35000
1 Vacancy
Job Description
- Liaise with schools to gather and confirm session details (e.g. dates times student lists room access).
- Maintain accurate records and update internal systems to reflect confirmed arrangements.
- Investigate and help resolve sessionrelated issues or complaints working with schools and internal teams as needed.
- Assist with basic troubleshooting during live afterschool sessions this may include resolving low level technical issues.
- Support the triage and follow up of session feedback and contribute to preventative improvements where possible.
- Send clear timely communications to schools regarding session logistics changes or followups.
- Coordinate with other internal teams to ensure data is shared and updates are actioned appropriately.
- Keep internal records and tools up to date (e.g. spreadsheets CRM internal dashboards).
- Contribute to broader operational processes that help ensure smooth program delivery.
Requirements
- Previous exposure to administrative or operational roles in service delivery environments.
- Experience working with Google Sheets and/or Microsoft Excel for data entry tracking or reporting.
- Highly organised able to manage competing tasks and deadlines with minimal oversight.
- Strong communicator communicates clearly and confidently with local team members and can explain issues or ask questions effectively.
- Customeroriented focuses on resolving issues quickly and accurately to support a highquality customer experience.
- Attention to detail accuracy in planning recordkeeping and communication is key.
- Selfmanaging takes ownership of tasks prioritises effectively and works reliably without close supervision.
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Workfromhome and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Previous exposure to administrative or operational roles in service delivery environments. Experience working with Google Sheets and/or Microsoft Excel for data entry, tracking, or reporting. Highly organised able to manage competing tasks and deadlines with minimal oversight. Strong communicator communicates clearly and confidently with local team members and can explain issues or ask questions effectively. Customer-oriented focuses on resolving issues quickly and accurately to support a high-quality customer experience. Attention to detail accuracy in planning, record-keeping, and communication is key. Self-managing takes ownership of tasks, prioritises effectively, and works reliably without close supervision.
Education
Bachelor's Degree
Employment Type
Full Time
