India- Customer Care - Intent Analyst ItalianEnglish

Position Location:This positionrequires one to work onsitelocated at 3F Brilliant Platina Plot No.8 Sch. No.78 Indore India Madhya Pradesh.

At Continuum Global Solutions our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our cando culture works together to make the ordinary exceptional.

Do you have a strong command of the Italian & English language Are you one that AIMS HIGHER. REACHES FARTHER to achieve your targets Can you ACT BOLD.BE PASSIONATE with a problemsolving mindset Can you BE ONE. HELP MANY in a way that provides a positive experience Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION

JOIN OUR TEAM TODAY!

We are hiring Customer Care Intent Analyst (Italian & English) for our office in Indore India who will listen to clippings of live US call intents from customers calling into an IVR system. These customers will need to be routed to the appropriate workflow to meet and resolve their needs which may involve payments complaints changes and cancellations. This fulltime position offers paid training health benefits opportunity for professional growth and many more employer perks.

RESPONSIBILITIES:

• Analyze voice clippings of live customers and routing to them to the appropriate workflow for their intent

• Enter data & caller queries/concerns by inputting alphabetic/ numeric information into interface/database accurately

• Understand the operating workflows in areas such as payments complaints changes & cancellations

• Deliver on fast & accurate response times when analyzing customer intents and assigning to workflows

• Achieve quality targets with respect to daily audits that meet service level agreements

• Navigate through multiple computer applications with speed & accuracy

• ADDITIONAL REQUIREMENTS:

• 18 years of age with a minimum of a High School Diploma/GED/ Secondary School GCSE

• Entrylevel job with little or no prior relevant work experience customer facing experience a preferred

• High level of Italian & English proficiency speak read write & understand the language

• Capable of working well under pressure and meeting strict deadlines

• Strong attention to detail & exceptional level of accuracy

• Customer focused personality & a desire to help people

• High computer proficiency & overall technical knowledge

• Willing to work 24/7 shifts including weekends holidays & US operating hours Mostly nights

• Able to clear the client test/lessons in training

• Must pass computer literacy & typing test

• Clear background

BENEFITS & PERKS:

• Competitive pay based on experience performancebased incentives!

• Night shift allowance

• Overtime allowance dependent on business needs

• Fun work environment seasonal festivals Bonanza

• Stable fulltime employment

• Paid training

• Company paid health & life insurance benefits

• Opportunity for professional development

About Continuum Global Solutions LLC
Continuum Global Solutions customer care services and call centers have been embraced by top companies worldwide. The companys Fortune500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice chat email and social technologies. Continuum has more than 16000 employees in major international markets and serves tier1 clients across multiple industry verticals. More information can be found atwww.continuumgbl.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race color creed religion ancestry national origin age gender identity sex marital status sexual orientation disability military/veteran status citizenship status genetic information or any other characteristic protected by applicable federal state or local laws.Applicants have rights under Federal Employment LawsFamily and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official@continuumgblemail address addition our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to.