Market Launcher
Market Launcher
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Job Description
Why Shiftsmart
Were building the Amazon of labor. Were a labor platform pairing endtoend workforce management technology with a rapidly growing global network of 4M flexible workers (ranked #3 in the App Store) to create scalable labor solutions for the largest companies and government agencies in the world like Walmart PepsiCo Starbucks and Circle K. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple employers through a digital marketplace. Were one of the fastestgrowing scaleups in the country. Weve grown 23x each year since we started and raised $120M from toptier investors including D1 Capital & Imaginary Venturesand were only getting started.
Mission: What we do and why we need you
Shiftsmart is on a mission to transform hourly work in the US and were building a team of launchers to help us realize that mission. We are looking for Launch Team members to join us on this adventure as we expand with some of our largest customers launching new markets across the country.
The Launch team will go into markets ahead of launch to enable our partners the workers on our platform to get the most out of our platform and provide our customers with worldclass service. This team works in local markets to educate and onboard new workers prepare them for their first shift and ensure they have a firstclass experience on our platform. The launcher role will focus on coaching new workers on best practices with a focus on food preparation and handling.
Launch team members should expect the opportunity to travel extensively throughout the year and see the entire country. Team members will spend 26 weeks in key markets during each launch phase before moving onto the next launch. Come join our team to be a part of delivering on massive growth!
Note: This role will require 80 travel but will start in Phoenix for the first 4 weeks.
Outcomes: What problems you will solve
Preparing New Partners: You will work closely with new partners on the platform to ensure they are capable of executing key tasks related to their shifts. You will ensure they are qualified and prepared to provide topnotch service to our customers and client base
Be a Subject Matter Expert for Partners: You will have specialized knowledge of the onboarding process and be the goto person for any questions from new partners
Process improvement: Refine the onboarding process by iterating on content and delivery of the orientations and acquisition of workers to ensure they are best prepared for their shift
Competencies: Who you are
Adaptable: You have experience and thrive in fastpaced constantly changing environments. You can manage multiple tasks switch contexts between varying problems and handle competing priorities effectively.
TeamOriented: You enjoy guiding and helping others grow in their capabilities and have previous experience coaching training or mentoring others. You can engage effectively with hourly workers and put the teams goals first
Strong communication and interpersonal skills: You are an excellent communicator who can engage with partners in a positive and supportive manner. You can motivate team members through effective training while answering questions as they arise ensuring partners feel valued and confident in their role
Motivated and resultsoriented: You are a hard worker who thrives and remains calm in highspeed environments and is motivated by achieving goals and making an impact
Role requirements: must have
Valid drivers license and have access to a car
You are able to travel most weeks up to 80 of the time
You are able to be on your feet up to 6 hours a day
Compensation philosophy
To provide greater transparency we share base salary ranges which are based on role and level benchmarked against similar stage high growth companies. Offers are determined based on multiple factors including skills work experience and relevant credentials.
In addition to competitive salaries and meaningful equity we offer the following benefits:
Comprehensive healthcare coverage: We cover 100 of employee premiums for medical dental and vision care 6075 for dependents)
401(k) match program: We match 100 on the first 3 of your contributions and 50 on the next 2 for a maximum match of 4
Generous fully paid parental and family leave policies
Pretax commuter benefits
Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan
Equal opportunity employer
Shiftsmart is committed to creating a diverse environment and is proud to be an equalopportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
Operating Principles @ Shiftsmart
Inspired by Leadership Principles @ Amazon
Is Binary
We #GetShiftDone. We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments. If we say we are going to do something we do it.
We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward. This means we work really hard execute with urgency and ruthlessly challenge timelines for anything important. As a result we do not defer responsibility to other teams or individuals. Instead we take the problem as far as we can and only when needed ask others for help.
Each time a crisis or opportunity emerges we take the hill as one team because we are allergic to the words it cant be done.
Missionaries Not Mercenaries
We before me. We believe in our mission to build a better world for workers. We understand why our work matters and take seriously how it impacts our customers and our partners. This belief permeates everything we do from the strategic to the mundane.
We are energetic ambitious and want to win. We constantly raise the standards for ourselves and everyone around us. We show up for our customers our partners and most importantly our teammates and make every effort to build lasting relationships with each of them.
We do not measure success based on our titles or the size of our empires. This also means we put the needs of the business before the details of our job descriptions. Rather than fight for a bigger piece of the pie we fight to grow the entire thing and recognize this is how to grow our careers too.
Inputs > Outcomes
We work really hard. Fundamentally changing how labor works is not easy. It often requires long days late nights and weekends to deliver on our commitments. We lean into this challenge.
We focus on the process. We think in terms of value chains and appreciate that a bad process with a good outcome is simply dumb luck.
We lead with data. We use facts not fiction to build narratives and make decisions. To do this we prepare written memos in advance and resist the urge to engage in endless water cooler what ifs because we value the time and attention of our teammates.
We hire and develop the best. When we decide to hire a new team member we do so because we believe they will increase the talent density on our team. We view ourselves as leverage maximizers rather than inconvenience reducers and strive to increase the output of everyone we interact with.
Honesty Over Harmony
We share the truth even when it is painful. We do not however share the truth callously to hurt peoples feelings or make them look bad. We also assume positive intent. If someone is not delivering in a way that we need we ask them and tell them before assuming the worst.
We embrace mutual feedback. As people leaders we care more about our teams growth and success than how much others like us. As individuals we seek accept and apply feedback. We do not give or take feedback personally because we understand it enables us to learn and grow.
We tell the truth to ourselves. We reject a pollyannaish view of our world. Instead if something isnt going well that we are responsible for we call it out. And when someone calls out their own truth that may be less optimal we dont punish them for it.
We have the meeting in the meeting. If something is broken or we disagree we call it out and say something in the moment even if it feels uncomfortable to do so. This means that if something is broken we do not just accept it and complain later.
Invent & Iterate
We are inventors @ heart. We categorically reject the phrase that is how its always been done and constantly discover new and better ways to do more with less. This means we are resourceful and often do things that dont scale only to create ways to scale them later. Were builders.
We think BIG. At every level of the company we embrace big hairy audacious and transformative goals. We fear lack of progress and incremental thinking more than failing to deliver or falling short of an audacious goal. We believe courage means to try without fear and learn without ego.
We do not let perfect get in the way of better. When faced with the choice we prioritize delivering something even if imperfect over endless debate and alignment. We embrace good mistakes.
Employment Type
Full-Time
