Service Assistant

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine music and culinary arts. We are a unique facility combining a fully functioning winery with intimate concerts food & wine classes private events in a variety of configurations and fine dining. We have created a compelling mix for our sophisticated clientele of foodies and active cultural patronsbringing the wine country experience to the middle of a large city.

POSITION SUMMARY

Service Assistants areresponsible for providing a clean and pleasant dining experience by clearingsanitizing and resetting tables and ensuring all areas are wellstocked andtidy. The Service Assistant directly supports servers and/or bartenders duringservice performing any tasks necessary to ensure a highquality guestexperience.

Why us

• Competitive pay

• We are a rapidly expanding national entertainment and hospitality company offering tremendous opportunities for driven and ambitious individuals.

• Medical Dental Vision Insurance

• nDORFins program designed to promote a healthy and active lifestyle!

• 401K (and yes we match!

• Flexible Savings AccountsHSA and Dependent Care Basic Life and AD&D Insurance

• Amazing discounts 50 OFF all dining/retail wine

• Free Family Meal

• Tickets to available shows

And more!

MINIMUM QUALIFICATIONS

• Strong work ethic team player and exceptional guest service skills
• 1 year experience as a Busser or Runner in a fastpaced highvolume service environment preferred and/or equivalent relevant experience
• Ability to consistently deliver highquality guest experiences exceed guest expectations and strive to create a memorable experience at every City Winery visit
• Ability to navigate venue conditions including tight spaces dark room and loud environment
• Polished presentation
• Ability to take direction from others
• Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
• Aptitude to resolve problems
• Ability to work both independently and in a team environment
• Ability to work a flexible schedule including days nights weekends and holidays
• Ability to perform physical requirements of the role including standing/walking for entirety of shift bending pulling pushing using stairs lifting and carrying up to 50 pounds
  
  

RESPONSIBILITIES

• Provide guest hospitality; clear clean and replenish tables settings and all service areas; remove courses as completed and deliver to kitchen; replenish utensils; refill water glasses; remain alert to guest needs at all needs
• Provide assistance to waitstaff and bartenders as needed to perform guest related duties
• Ensure polished and clean presentation of all areas
• Prepare dining rooms for patrons by cleaning setting napkins service plates water bottles and utensils. Perform opening and closing duties including setup maintenance and breakdown of the area within the allotted timeframe not to exceed 20 or maximum of 2 hours of the scheduled shift time
• Support servers by settingup and replenishing service stations trash containers liners and bus stations
• Maintain service areas clean up spills as needed
• Fulfill guest dining requests as needed and facilitate communication of guest requests to servers
• Make every effort to meet guests needs by either obtaining requested items for guest or communicating needs to server or management team
• Greet guests upon seating and fill water glasses
• Adhere to sanitation and safety policies
• Follow all company policies procedures and guidelines including being ready to work at scheduled shift time in uniform with neat and presentable appearance.
• Perform all other reasonably assigned duties