Service Delivery Manager
Service Delivery Manager
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
Job Profile
We are looking for a dedicated Service Delivery Manager to be responsible for maintaining strong technical delivery to our customers and improving our services to maintain customer satisfaction. The Service Delivery Manager may perform technical tasks such as troubleshooting technical issues and may perform administrative tasks such as managing team performance and checking the quality of inventory. The main tasks of a Service Delivery Manager however include managing projects fixing reliability issues tracking service metrics managing budgets and leading the service delivery team.
Roles &Responsibilities
- Leading a team of geographically dispersed resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
- Maintaining endtoend accountability for customer satisfaction and overall delivery excellence within specific service line.
- Assist sales teams by handling technical presentations proposals and discussions
Maintaining positive relationships with customers.
Identifying customer needs and overseeing service delivery within the business context.
Leading the service delivery team managing conflict and ensuring the teams processes and tasks are carried out efficiently.
Managing finances and budgets.
Determining ways to reduce costs without sacrificing customer satisfaction.
Assessing customer feedback and using your creativity to establish improve and refine services.
Remaining organized and meeting deadlines.
Building partnerships and liaising with team leaders to determine the companys services delivery criteria and solutions for issues that may arise.
- Must be able to identify appropriate product/service offerings to meet the clients needs
- Must make decisions such as prioritize relationships to develop negotiate with customers and overcome obstacles.
- Leading a team of geographically dispersed resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
- Maintaining endtoend accountability for customer satisfaction and overall delivery excellence within specific service line
Requirements
A Bachelors degree in a Businessrelated field.
Experience in customer service leadership and logistics may be advantageous.
Good computer skills and the ability to use business support software.
Strong customer service project management and quality control skills.
Good resource planning skills.
Excellent leadership and customer service skills.
Strong teamwork skills and attention to detail.
Benefits
PF /ESIC cover.
Mobile reimbursement.
Travel reimbursement.
Leaves and other company benefits.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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