Solutions Analyst - Technical Integration
Solutions Analyst - Technical Integration
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 55000 - 62000
Vacancy
1 Vacancy
Posted on :
10-04-2025
Job Description
PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and realtime patient insights. For over 20 years the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception PointClickCare has grown exponentially with over 2200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canadas Most Admired Corporate Cultures PointClickCare leads the way in creating cloudbased healthcare software.
At PointClickCare we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here youll discover a space where your talents can thrive your career can grow and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
Join us and be part of a team that is making a real impact.
To learn more about us check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
Position Summary:
You are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases. As a customer facing support expert you will be solution focused and service oriented to advocate for the customers when working or escalating high priority cases and issues. In this role it is equally important to accurately communicate system behaviors and next steps internally and externally.
NOTE: This role provides both Business user Functional support and technical support.
Key Responsibilities:
Develop an indepth understanding of the product and processes to identify trends impacting functionality availability capacity user satisfaction and infrastructure performance.
As a member of the Customer Support Department your main area of responsibility will be to troubleshoot and resolve complex technical and integration related issues over the phone or through other electronic interactions
Work crossfunctionally in an effective and professional manner with other departments to manage escalations communicate root cause solution and resolve cases and issues
Document user problems as per SOP to proactively contribute to the investigation of defects and other issues to prevent reoccurrence.
Stay abreast of new features tools and functionalities to maintain product expertise and assist with upskilling of support peers.
Be available to work between the hours of 8am to 8pm EST weekdays occasional weekends and oncall as required.
Coordinate and execute internal and external meetings to resolve problems.
Contributing to and helping maintain knowledge base tool.
Your Key Strengths:
Postsecondary education preferably in Information Technology or related field with 12 years of SaaS support experience
Aptitude for data analysis and interpretation or Quality Assurance experience.
Experience supporting APIs Oauth OpenID SOAP REST JavaScript SQL HL7 and XML.
Demonstrated ability to multitask prioritize and manage customer expectations in an extremely fast paced and high demand environment.
Strong communication relationship management problem solving and documentation skills with attention to detail.
Experience with AppDynamics Rhapsody Integration Engine Laboratory/Radiology/Pharmacy Management Systems is a plus
Experience with performance monitoring technologies and diagnostic tools
Experience with Cloud infrastructure or scalable high performance web applications
Prior experience using New Relic DataDog Sales Force/Service Cloud Right Answers and PointClickCare is an asset
1 2 years RDBMS experience preference for SQL Server
Experience with Sales Force/Service Cloud Confluence.
Experience with PointClickCare Application systems. (Preferred not required)
Experience with KnowledgeCentre Support (KCS).
ITIL principles a plus
$55000 $62000 a year
AtPointClickCare base salary is one of the many components that make up our total rewards package.The Canada base salary rangefor this position is $55000 $62000 5 Performance based bonus and fulltime benefits! Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all USlocations. Within the range individual compensation is determined by jobrelated skills and knowledge relevant experienceincluding professional and lived experience and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.
Overtime Eligible
#LIMG1
#LIRemote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team:
PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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