PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and realtime patient insights. For over 20 years the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception PointClickCare has grown exponentially with over 2200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canadas Most Admired Corporate Cultures PointClickCare leads the way in creating cloudbased healthcare software.
At PointClickCare we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here youll discover a space where your talents can thrive your career can grow and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
Join us and be part of a team that is making a real impact.
To learn more about us check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
Job Location:
This position is open to remote candidates. Territory will include states in the Great Lakes Region of the US. Up to 25 travel to client sites will be required.
Position Summary:
Reporting to the Manager of Professional Services you will act as the primary client liaison to lead multiple customer facing EHR implementationprojects simultaneously. You will experience managing customer implementations in a Professional Services environment and have a proven track record for successfully attainingprojectobjectives.
Key Responsibilities:
Thoroughly understanding the customers business and technical needs
Acting as primary interface to client business units during all phases of theproject
Performprojectkickoff meetings with customers and delivery resources
Identify scope createprojectplan manage monitor and control multiple externally facing customer implementations of our software. Manage theprojectbudget team resources communications andproject plans.
Ensure that customers successfully migrate to the PointClickCare solution in the most optimal way with an effective transition to support uponprojectclose.
Monitor and report onprojectprogress problems and recommended solutions to the customer
Identify and resolve risks and issues in a timely manner. Escalate concerns to theprojectteam and senior management when appropriate.
Report on deployments schedules budgets and revenue using internal methods.
Foster continued growth of the teamsprojectmanagement capabilities improving knowledge and experience within the PMO.
Successfully manages several competing priorities.
Contribute to the overall goals and objectives of theprojectManagement Office
Creatingprojectplan identifying scope goals deliverables timelines and required resources
Managing the daytoday implementation of operationalprojectaspects definingprojecttasks and resource allocation
Supporting customers in migration from current to future state in the most optimal way
Updating and trackingprojecttimelines and deliverables
Providing direction and support to the implementation team and reviewing deliverables prepared by the team
Managingprojectissues and dependencies
Required Experience:
Experience in project management at a skilled level.
Previous PointClickCare Knowledge is an asset but is not required though previous experience with healthcare systems (EHR EMR Pharmacy) would be great.
PMP or Prince II designation an asset
Solid understanding of systems design would be great.
Great attitude and work ethic.
Strong leadership and relationship building capabilities with ability to negotiate with and influence others to drive successfulprojectoutcomes.
Excellent interpersonal and communication skills to interact with not only your team and internal customers but our externals customers also!
An attention to detail and a passion to achieve quality outcomes is critical.
Selfstarter with the ability to take on new challenges.
You are a quick learner with strong analytical and problem solving skills.
Ability to selfmanage and monitor and track key performance indicators.
$87000 $94000 a year
AtPointClickCare base salary is one of the many components that make up our total rewards package.The Canada base salary rangefor this position is $87000 $94000 bonus or commission equity benefits. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadalocations. Within the range individual compensation is determined by jobrelated skills and knowledge relevant experienceincluding professional and lived experience and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.
AtPointClickCare base salary is one of the many components that make up our total rewards package.The Canada base salary rangefor this position is $87000 $94000 bonus or commission equity benefits. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadalocations. Within the range individual compensation is determined by jobrelated skills and knowledge relevant experienceincluding professional and lived experience and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.
#LISG1 #LIRemote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
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