Program Manager Remote Support Operations Process Improvement
Program Manager Remote Support Operations Process Improvement
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 120000 - 195000
Vacancy
1 Vacancy
Posted on :
10-04-2025
Job Description
Zoox has embarked on a highly ambitious journey to develop an autonomous mobility solution built from the ground up. As our Operations team develops and scales so does the challenge of understanding operations data ensuring effective communication between development and operations and informing critical decisions to scale the organization successfully. The Process Strategy and Data team within Operations is focused on how we get from here to there. As Zoox continues to grow you will be a crucial member of the team and responsible for providing guidance on how to do that most efficiently while providing a great customer experience.
This role will design coordinate document and implement largescale operational process improvement initiatives within the customer support (remote operations) team in Fleet Operations.. These are highly complex workflows thus requiring high judgment autonomy and trust with internal and external stakeholders. A successful candidate can manage and iterate an approach to identifying assessing and driving growth for scaling operations. The candidate must be comfortable with balancing strategic thinking with tactical detailed while working independently sorting through ambiguously defined problems identifying and facing big challenges and adjusting to sudden and frequent change.
In this role you will:
- Support process design documentation and improvement for customer support (remote) operations
- Conduct a range of data analyses to determine the best solution to a problem
- Identify and prioritize new opportunities for efficiency within operations
- Work crossfunctionally to ensure projects are moving forward
- Track projects and communicate progress to a larger group of stakeholders
- Improve customer experience and satisfaction scores
Qualifications
- Bachelors degree in Business Administration Operations Management or a related field
- 5 years of experience in program management operational excellence process improvement or a related fields
- Experience developing operational efficiencies in remote operations or similar environments (i.e. call center BPO teleoperation remote support centers etc..
- Experience in a productbased operations environment
- Demonstrated leadership experience in leading teams and developing direct reports
- Excellent communication and interpersonal skills and the ability to influence and drive change across multiple levels of the organization. Strong analytical and problemsolving skills.
- Demonstrated ability to design and execute largescale change management strategies and proven track record of successfully managing complex largescale integration projects
- Prior experience developing and using data and metrics to support strategic decisionmaking.
Bonus Qualifications
- Masters degree in a relevant discipline (Business Administration Engineering Computer Science Program Management etc.
- Six Sigma Certifications
- PMP PgMP or similar project management certification
- Earlystage startup experience (prerevenue or preproduct with gotomarket)
- Management consulting or strategic consulting experience
- Experience in the autonomous vehicle ridehail transportation or other relevant mobility industries
- Experience with Lean/Six Sigma methodologies
There are three major components to compensation for this position: salary Amazon Restricted Stock Units (RSUs) and Zoox Stock Appreciation Rights. The salary range for this position is $120000 to $195000. A signon bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling as well as positioning within a level is determined by a range of factors including but not limited to a candidates relevant years of experience domain knowledge and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave vacation bereavement) unpaid time off Zoox Stock Appreciation Rights Amazon RSUs health insurance longterm care insurance longterm and shortterm disability insurance and life insurance.
Required Experience:
Manager
Employment Type
Full-Time
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