Senior Technical Writer
Senior Technical Writer
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Job Description
Job Description
Because of our commitment to customer/client satisfaction CompanyX has grown into an industry leader. The driving force behind this success is our unwavering belief in clear and effective communication. Were searching for an experienced technical writer to join our team and help take our customer/clientfocused services to new heights. As an ideal candidate you have proven experience in a highly technical field such as software development computer science or engineering. Your ability to evaluate and analyze complex information is second to none and you have a natural desire to help people understand things that are hard to understand.
Objectives of this Role
- Develop comprehensive documentation that meets organizational standards
- Obtain a deep understanding of products and services to translate complex product information into simple polished and engaging content
- Write userfriendly content that meets the needs of the target audience turning insights language that sets our users up for success
- Develop and maintain detailed databases of appropriate reference materials including research usability tests and design specifications
- Evaluate current content and develop innovative approaches for improvement
Daily and Monthly Responsibilities
- Research outline write and edit new and existing content working closely with various departments to understand project requirements
- Independently gather information from subject matter experts to develop organize and write procedure manuals technical specifications and process documentation
- Work with development and support leads to identify all documentation repositories revise and edit and determine the best solution for data compilation and centralized storage
- Research create and maintain information architecture templates that uphold organizational and legal standards and allow for easy data migration
- Develop content in alternative media forms for maximum usability with a consistent and cohesive voice across all documentation
Skills and Qualifications
- Bachelors degree in relevant technical field
- 24 years industry experience as an effective technical writer
- Proven ability to quickly learn and understand complex topics
- Previous experience writing documentation and procedural materials for multiple audiences
- Superior written and verbal communication skills with a keen eye for detail
- Experience working with engineering to improve user experience: design UI and help refine content and create visuals and diagrams for technical support content
Preferred Qualifications
- Proven ability to handle multiple projects simultaneously with an eye for prioritization
- Firm understanding of the systems development life cycle (SDLC)
- Previous software development experience
- Certification through the Society for Technical Communicators
- Experience using XML tools to create documentation
Required Experience:
Senior IC
Employment Type
Full-Time
