Operations Manager
Operations Manager
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
What youll bring to the team
Operations Manager
Location: LEGOLAND Windsor Resort Windsor SL4 4AY
Hours: 37.5 hours per week across a 7day rota (any 5 days out of 7
Contract Type: Permanent salaried
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing and we are recruiting for an Operations Manager to join our AWESOME Resort Operations Team!
As an Operations Manager at LEGOLAND Windsor you will be responsible for the daytoday running of an area of the Resort (known as a zone) ensuring the highest standards of guest interactions and health and safety are delivered every day. You will oversee all elements of your zone including rides & attractions commercial units guest amenities third party suppliers and of course cleanliness standards throughout.
You will manage a dedicated zonal team with a key focus on operational excellence guest satisfaction brand standards and driving your team to exceed our guests expectations with proven data metrics via our KPI surveys and NPS scores.
The Operations Manager exists to ensure our guests are enjoying their visit all aspects of each zone are health and safety compliant and our frontline teams are engaged well managed and passionate about guest excellence. As a motivational leader you will empower your teams to seek new and innovative ways of making memories for our guests celebrate success and promote engagement and development activities alongside the management of any employee relations issues conflict resolution and promotion of a coaching culture.
As the zone representative you will be out on the resort spending time with your team and our guests taking in the moment feedback and resolving any guest escalations appropriately within our guest recovery frameworks. Youll identify trends in feedback and take proactive steps to minimise guest disruption and enhance satisfaction share best practice and collaborate with other Zonal Managers to achieve maximum attraction efficiency commercial revenue high cleanliness team engagement and guest satisfaction.
The Operations Manager will form excellent relationships across the resort and within their own team to ensure training compliance is up to date and recorded your team objectives align with the resort goals development plans are in place and each individual zonal contributor is valued engaged and delivering excellent guest service.
Please note internally this role is known as Zonal Operations Manager
Qualifications & Experience
Experience working in a theme park setting ideally as an operational or rides manager is essential
Previous experience managing a team is essential
Passionate about exceptional customer service with the ability to develop your team to deliver the highest standard of guest interactions
An excellent communicator with the ability to work alongside a diverse team of stakeholders make informed decisions under pressure and champion a culture of inclusion and collaboration
Awareness of HSG175 risk assessments COSWPs COSHH and health and safety compliance legislation
The ability to embrace our Merlin values Own Your Craft Go Together Enjoy the Ride Drive & Discover and We Care and empower the team around you to bring joy create connections and make lasting memories for our guests leading by example to guide the behaviours that set us apart as an employer a community and a first choice destination for families.
Benefits
40 discount off LEGO sets and products on the online LEGO Store!
Merlin Magic Pass: 20 free tickets for you your family and friends to enjoy all of our Merlin Attractions across the world!
25 discount in Merlin retail shops and restaurants (a brilliant extra treat when youre using your Magic Pass to visit!
Enjoy the Ride Merlin Annual Pass for you and five loved ones!
Staff discount codes for Merlin Annual Passes to gift to loved ones!
Private pension scheme
Life assurance scheme
Employee assistance programme
Access to Perks at Work which 30000 national & local employee discounts
Free staff parking
Ongoing training & development
About the LEGOLAND Windsor Resort
We are looking for an Operations Manager to join our AWESOME team at the UKs favourite childrens theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 212. The Resort is home to three awesome LEGO themed Hotels and a host of rides shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isnt like a job anywhere else. With attractions around the world from rollercoasters to wax figures we dont trade in suits handshakes or briefcases. We trade in fun. In smiles shrieks and spinetingles. In Memories. In magic. But there are no tricks behind our magic. Instead there are people like you. Passionate dedicated people who are committed to making sure our worldwide attractions and guests experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments because of a disability or medical condition please contact us by email at and one of the team will get back to you as soon as possible.
Pay Range
From GBP 32000.00/Yr.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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