Unemployment Insurance Benefits Professional I
Unemployment Insurance Benefits Professional I
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Job Description
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
- Provide excellent customer service while answering questions and completing applications forunemployment insurance benefits.
- Explain and interpret the laws governing unemployment insurance to employers claimants and the public in a professional and courteous manner over the phone. Address issues related to general eligibility appeals procedures severance pay holiday pay confirmation of return to work and other relevant topics.
- Collect and enter information to complete a claimants telephone application for unemployment insurance benefits.
- Communicate with other states via the UIMAILICON Network when necessary to handle complex interstate claims.
- Ensure prompt and accurate payment of benefits by reviewing claim history to identify any incidents of unemployment insurance fraud.
- Identify investigate and resolve problems related to claims for unemployment insurance benefits to keep individual claims up to date.
- Review the information provided by claimants and employers to ensure that the correct employers are associated with the unemployment claim.
- Verify the accuracy of the claim once the filing process is complete.
MINIMUM QUALIFICATIONS
Experience: Four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.
Notes:
1. Candidates may substitute the possession of a Bachelors degree from an accredited college or university for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicantswho possess the following preferred qualification(s).Include clear and specific information on your application regardingyour qualifications.
Experience with benefits review and determination
Experience working with Microsoft Excel and Word
Customer Service experience
6 months of experience processing claims.
SPECIAL REQUIREMENTS
Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.
All candidates are subject to a background check against files maintained by the Division ofUnemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.We will not consider information submitted after this date.Successful candidates will be ranked as Best Qualified Better Qualified or Qualified and placed on theeligible (employment) list for at least one year.
Resumesare acceptableas additional information only. However the application must be completed in its entirety or it will be subject to rejection.
All information concerning the qualifications including any required documentation (diploma transcript certificate etc. must be submitted and received by the closing date. Information submitted after this date will not be considered.
For positions that require Bachelor/Master Degree etc:
Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information you may call International Consultants of Delaware Inc.or World Education Services Inc.or.
EXAMINATION PROCESS
The assessment may consist of a rating of your education training and experience related to the requirements of the position.It is important that you provide complete and accurate information on your application.Please report all experience and education that is related to this position.
The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore it is essential that the application is filled out completely and accurately listing all relevant education and experience addressing the specific qualifications shown above and submitting any required documentation (diploma transcript certification license etc.. Please include clear detailed and specific information on your application regarding experience qualifications related to the minimum qualifications desired and/or selective qualifications of the position.
***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.
BENEFITS
FURTHER INSTRUCTIONS
U.S.Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview).Permanent State employees do not need to submit proof of Veterans status.
If you are unable to apply online or encounter difficulty attaching required or optional documentationYou may contact Chevelle Wiseor submit via email to. Please be sure to include your name identification number (Easy ID# and job announcement number on any documentation to ensure timely processing.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications required documentation and any required addendums may be mailed to:
Maryland Department of Labor/Office of Administration
Attn: UI Professional IBenefits Unit #CW
100 S. Charles Street 5th Floor
Baltimore MD 21201
The MD State Application Form can be found online
Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities services and facilities without regard to race religion color sex age national origin or ancestry marital status parental status sexual orientation disability or veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
