NQF LEVEL 4 FURTHER EDUCATION AND TRAINING CERTIFICATE
The programme is designed to meet the needs of those learners both employed or unemployed who are already
involved in a junior management or supervisory role or who wish to gain knowledge and skills within the field of
management leadership or supervision skills.
The qualification is aimed at Junior Managers of business units in small medium and large organisation or those aspiring
to these positions including team leaders supervisors foremen and section heads.
The programme is aimed at improving the productivity and efficiency of the manager within all occupations in South
Africa by providing knowledge and skills in key outcomes
NQF LEVEL 5 NATIONAL CERTIFICATE
The Contact Centre and Business Process Outsourcing industry is increasingly becoming more diverse complex and growing at a fast rate both nationally and internationally.
Customer service is the key to success in the sector and this demands expert utilisation of technology which handles both basic and complex transactions.
This qualification is needed to empower entry level employees to deal effectively with the public and to make a meaningful positive contribution to customer satisfaction and to the image of the organisation.
Requirements
Minimum requirements for learnership application
| MATRIC or NQF 4
|
I am interested in
| Management Generic
|
Benefits
Qualification on completion of learnership
| NQF Level
|
Further Education &Training Certificate
| NQF 4
|
National Certificate
| NQF 5
|
Service SETA
| Service SETA
|