Senior Field Service Technician

Field Based Position Approximate Geographical Coverage Area:

Florida Fort Lauderdale South to Key West West to Naples. This includes portions of Broward County Monroe County Collier County and all MiamiDade County.

Caribbean Occasionally travel to the Caribbean and locations across the United States.

About Us

CDK Global is a leading provider of cloudbased software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloudbased software as a service (SaaS) platform enables dealerships to manage their endtoend business operations including the acquisition sale financing insuring repair and maintenance of vehicles. By automating and streamlining critical workflows the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

AtCDK Global we are focused on connections that allow us to deliver worldclass software support and data insights. Our values define who we are and how we show up for each other our customers and our communities. Our values: StayCuriousOwnIt BeOpen CreatePossibilities

Position Summary

• Provides high quality installations and prompt corrective and preventative maintenance on client hardware sold and supported by CDK.

Responsibilities

• Perform Daily functions using WFM device to update service and installation cases. 95100

• Receive and accept service and install cases * Update ETA information within specified ETA guidelines * Log times using WFM timer functions for Shop Travel Onsite Repair Audit * Create and Update Parts Requests as required (receipt / return

• Close and Updates cases including any Asset Changes

• Perform Asset Inventory of client sites as required during installs

• Network 8595 Competency) *Troubleshoot and Repair Wired LAN *Troubleshoot WANs *Troubleshoot and repair wired bridges *Add changes to CDM *General Policy Adherence *IP and Subnets *Configuring Routers NDC Model *Cabling (OSI Layer one) *Terminal Server procedures *CCNA*Configuring Routers Advanced Model *Adhere to NAT policies & procedures access lists *Dial on Demand Advanced router issues *Vlan Config *Site to site VPN *Security * VPN Concentrator *SDWAN Cloud Connect) *IPT Phone Handset *IPT TS *IPT Call Manager *IPT Router

• PC 8595 Competency) *Diagnostics *Component replacement *Operating System or System Image *BIOS & Configuration

• Virus Protection AV Loads *Use of diagnostic tools *PC Upgrades *SIA Loads *Drive Loads *Drive Loads

• Dot Matrix 8595 Competency) *Change Configs/Default *Replace Print Head *Replace FRU *Replace Cables *Replace

• OCP and/or switches *Replace or adjust Platen *Replace Motor/belts/sensors

• Replace tractors

• Lasers 8595 Competency) *Change Configs from Menu/Default *Replace Fuser/toner/PS *Resolve paper jam issues replace/clean rollers *Troubleshoot and replace FRUs *Higher Repair to Swap ratio

• Hardware Installation 8595 Competency *Presite Procedures *Design Procedures *Hardware Install *Hardware Relocation

• Quality Procedures *Client interfacing *Install Certification

• SnapOn Support 95100 Competency) *Loading procedures *Licensing *Workstation Setup *SLA

• Driving Customer interaction Revenue 8595 Competency) *3rd Party PC Maintenance *Maintenance Resign *T & M *PC Sales w Maintenance

• Field Troubleshooting Skills 8595 Competency) *First Call Resolution Trouble shooting effectiveness *New Products Stay current *OTA

• Wireless Implementation 8595 Competency) *Wireless Site Survey (Active/Passive) *Access Point Coverage/Configuration and Wireless Bridge Implementation

• Using CDK Tooling 8595 Competency) *Proton *Heisenberg *Ekahau *Meraki Dashboard *Salesforce *VeloCloud Orchestrator *Microsoft 365 *Case Management System

• Spooler Setup/Maintenance 8595 Competency) *Master Spooler procedures redirect printing

• Active listening 8595 Competency) *Demonstrated Active listening Skills

• Conflict Resolution 95100 Competency) *Client interaction *Team Interaction

• Spares Inventory Maintenance Scan all items during quarterly count

• Social Style 95100 *Proper Attire Business Casual *Personal Hygiene

Qualifications

• Technical Skills required to perform essential functions

• Adaptability Process/Project Management/Independent Discipline Communication Skills (Proper Method) Alignment

• Collaboration Results Orientation Ethics/Integrity Service Orientation/Client Focus Innovation Talent Development

• Performance Management

• Passport is required

• Bilingual (English/Spanish)

Preferred Qualifications

• Associates Degree or Equivalent Experience Industry Standard PC & Network Certifications

Hourly Compensation Range: $31.00/hour $41.00/hour

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors including but not limited to skills experience certifications and work location. The total compensation package for this position may also include annual performance bonus benefits and/or other applicable incentive compensation plans.We offer Medical dental and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.