COP Specialist
COP Specialist
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$ 37000 - 42000
1 Vacancy
Job Description
Company Background:Tower Communications Expert (TCE)is a leader in the telecommunications industry offering top qualitytelecommunication services for our clients www.TCELLC.
We construct service andmaintain telecommunications towers better than anyone else and you can see itin everything we do. Doing things right the first time and challenging everyone of our employees to exceed industry standards for safety qualityperformance and customer service is what makes us different. We continuouslyimprove ourselves through training innovation and our relentless drive toachieve 100 customer satisfaction.
Our Purpose:
For OurEmployees: We are driven to achieve committed high performing and loyalemployees.
For OurCustomers: We are committed to achieving 100 customer satisfaction andloyalty!
For OurFuture: We are committed to the future of our employees customerscompany and industry through longterm professional development soundbusiness decisions and a continuous improvement mindset.
Job Summary: The Close Out (COP) Specialist is responsible for ensuring the closeout process is completed accurately and timely. This process is critical tocustomer satisfaction and collecting final project payments. The COP Specialist interfaces and works directly with crews project managers constructionmanagers and customers.
Responsibilities:
Attendrelevant internal and customer conference calls related to the project
CollectCOP requirements for the project/market review them and load them into drive(before project starts)
Attendany applicable trainings
CollectCOP information from field crews
ReviewCOP info submitted by the crews and make sure if meets all market and qualityrequirements; report any discrepancies and/or lateness to PM/CM immediately
PrepareCOP packages accurately and submit to the customer within 48 hours or sooner ifmarket/project requires
Followup with the customer on COP approval on a daily basis if COP is not approved formore than a week
AssistsPMs in any project/market needs
Requirements
CompetencyRequirements:
Learning Agility: Hasa strong sense of urgency about solving problems and getting work done. Anticipatespossible problems and develops contingency plans.
Detailed Oriented: Thoroughnessin accomplishing a task through concern for all the areas involved no matterhow small. Monitors and checks work or information and plans and organizes timeand resources efficiently.
Responsiveness: Timelyresponse to all email text call or inperson requests.
Customer Focused: Isdedicated to meeting the expectations and requirements of internal and externalcustomers.
Mustbe professional ethical and practice high level of confidentiality
Excellentinterpersonal and coaching skills
Effectiveverbal and written communication skills
Strongcomputer skills
Requirements:
Two 2 year of experience performing closeoutor closeout administrative support services and at least two 2 years ofgeneral administrative experience
Experience with completing and uploadingcarrier closeouts
Bachelors Degree Preferred
Benefits
Company Paid Short Term and LongTerm Disability
Company Paid Life/Accidental Death Insurance
Six 6 Paid Company Observed Holidays
Three 3 Sick days per year
Vacation Program Starting with 1 week first year
401K noncompany matching
Exciting social scene and lively
Robust Referral Program!
Rewards Program
Vast advancement opportunities through our Training and Career development programs
Required Experience:
Unclear Seniority
Employment Type
Full-Time
