Software Support Specialist I
Software Support Specialist I
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Salary Not Disclosed
1 Vacancy
Job Description
Create the future of ehealth together with us by becoming a Software Support Specialist I
At CompuGroup Medical we have the mission of building groundbreaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce access and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
Responds to all customer and leadership requests in a professional courteous and respectful manner.
Consults directly with customers via phone chat and email and documents customer interactions thoroughly clearly and concisely.
Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.
Analyzes troubleshoots runs scripts provides recommendations and solves customer requests related to or affecting our software products.
Learns core task set for all features of assigned CGM software products and passes applicable exams.
Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.
Your Qualification:
Must be available between the hours of 7AM 7PM CST Monday through Friday
Minimum of 1 year customer service experience.
Knowledge of Electronic Healthcare Records (EHR) systems medical terminology/medical office workflow medical billing or insurance and experience providing technical handson support
Ability to manage multiple tasks and thrive in a high call volume fast paced environment.
Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.
Ability to independently perform research using resources such as the internet and procedure manuals.
What you can expect from us:
Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of ehealth.
- Equal Opportunity Employer: At CGM we value our team members and strive to create an environment where everyone has the opportunity to succeed.
Career Opportunities: We are offering a variety of internal career opportunities and numerous longterm perspectives.
Security: We offer a secure workplace in a crisisproof market.
Allround benefits package: Medical Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
Work environment: Modern workplaces flexible working hours hybrid work options and much more
Convinced Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of ehealth.
Become part of a significant mission.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
