Senior IT Help Desk Support Specialist Krakow

Job Description:

Position Summary:

The Senior IT Help Desk Support Specialist serves as the initial point of contact for technical support within the organization offering both remote and onsite assistance for operating systems software and hardware. Core responsibilities include administering the IT environment managing device deployments and overseeing the IT aspects of employee on and offboarding processes. This role also requires diligent followup on ticket requests upholding IT guidelines and standard operating procedures as well as managing IT equipment and keeping internal documentation current.

Candidates for this position must be fluent in English and possess strong customer service communication and problemsolving skills. Knowledge of modern operating systems and popular software suites is essential.

Primary Responsibilities:

• Act as the primary technical contact provide support to company employees by identifying troubleshooting analyzing and solving OS software and hardware problems both onsite and remotely.
• Administering IT environment workstations printers software installation inventory management updates patches etc.
• Followup ticket requests and escalate if needed.
• Manage Windows and MacOS and device deployment by MDM solutions.
• Act as primary responsible for / support IT part of on and offboarding processes.
• Observe and enforce group IT guidelines and IT standard operating procedures.
• Keeping internal documentation up to date.
• Manage and logistic IT equipment.
• Manage user accounts.
• Assist with the provisioning and maintenance of cloud and onprem systems (e.g. Office 365 Exchange SharePoint Teams etc..
• Assist in the creation and optimization of IT processes.
• Work with Microsoft Windows Server 2019/2022 and server applications.
• Basic troubleshooting of network and virtual environment.

Requirements:

• Fluent in English both written and spoken.
• Knowledge of Windows 10/11 and MacOS.
• Knowledge of Microsoft 365 suite and other Microsoft applications and products.
• Very good customer service support skills.
• Excellent communication and problemsolving skills.
• Ability to work well in a team and under tight deadlines.
• 2 years of professional experience in IT support.
• Strong organizational skills and attention to detail.
• A proactive and result oriented person with an open mindset.
• A willingness to learn and obtain new skills and competencies in technology.
• Excellent knowledge of Windows and MacOS.

Consider as an advantage:

• Experience with Atlassian products (Jira Service Management).
• Experience with provisioning devices using MDM.
• Experience with Windows 10/11 and MacOS.
• Experience with (Azure) Active Directory.
• Experience with Windows Server.
• Experience with Network infrastructure.
• Experience with Virtualization.

AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

All the information concerning breaches of law during the recruitment process should be reported at Upon request you will be provided with Internal procedure for reporting and following up on breaches of law adopted by the Company based on the Whistleblower Protection Act.