Wind Turbine Support Team Lead

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industryfirst accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From largescale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fastmoving techdriven environment love solving realworld problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cuttingedge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atgenpact.comand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Management Trainee Wind Turbine Support Team Lead

In this role Genpact is seeking a dedicated individual to support our contract entitlement cleanup initiative utilizing Salesforce. The selected candidate will verify and attach contract details ensure customer entitlements are correctly defined update parameters according to defined standard work and maintain a focus on efficiency and accuracy. Key responsibilities include tracking progress reporting updates and identifying opportunities for automation and continuous improvement.

Responsibilities

Operations 70

Real time monitoring and response of Renewable Energy power generating assets.

Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions

Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support

Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System

Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately

Follow ROC procedures to drive standardized global practices

Proficiently communicate with internal and external customers via written and verbal communication

Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools

People Management 30

Direct report responsibility including the oversight development performance management and overall wellbeing of a team of 510 people.

Own shift performance through a combination of real time team dashboard/ performance queue monitoring team mentoring and oversight.

Align and engage with other team leaders and management daily to address performance issues delivery gaps concerns and/or training & development needs where applicable.

Manage team calloff schedule and always ensure proper staffing/ coverage.

Contribute towards the ideation and development of solutions to meet client delivery expectations and drive Genpact performance.

Qualifications we seek in you!

Minimum Qualifications

Enthusiastic and proactive team leader with excellent people leadership skills

Strong understanding of business performance management setting up KPIs SLAs and other related Performance metrics

Excellent written and verbal communication skills

Able to create & maintain relationships easily

Ability to think critically and make quick decisions

Ability to work effectively in team environment

Excellent problem solver hyper logical and goaloriented thinker

Excellent PC skills experience using MS Office MS Outlook and Excel

Must be able to work variance shifts required for 24x7 operations

Preferred Qualifications/ Skills

Experience in renewable energy generation

Experience with industrial plant maintenance

Experience with maintenance and troubleshooting Programable Logic Controllers (PLCs)

The approximate annual base compensation range for this position is $60000 to $70000. The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity.

Los Angeles California based candidates are not eligible for this role. Schenectady NY area candidates are eligible for this role only.

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get handson experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problemsolvers who push boundaries every day

Thrive in a valuesdriven culture Our courage curiosity and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.