Customer Success Manager
Customer Success Manager
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Job Description
About Loyal Guru
Loyal Guru is the leading Customer Data Platform for retailers to collect and activate their omnichannel customer data in a single view.This data can be used to create microsegments based on purchase behavior and to launch hundreds of 1:1 personalized offers and loyalty programs improving consumerretailer relationships across every channel: point of sale ecommerce customer support and emails.
Servicing 50 customers in 12 countries across the globe Loyal Guru allows retailers to activate previously untapped data and customers create personalized loyalty campaigns and offers that positively impact the customer and identify new revenue streams for their customers and the brands they represent.
The role:
We are looking for a passionate and resolutive person who would go the extra mile to join Loyal Guru as a Senior Customer Success Manager. Ideal candidates will have a minimum of 3 years of experience and specialize in SaaS.
What your daily work will look like:
- Manage up to 6 accounts ensuring that the product and service are meeting customers expectations.
- Lead and follow up on the onboarding process and platform training.
- Execute specific actions and campaigns for our customers.
- Deliver monthly followup of KPIs and detect red flags regarding business activity.
- Develop the ability to make contributions and proposals to improve the product from a customer/user point of view.
- Understand customer needs and identify upselling opportunities to work alongside the Account Executive.
What your background looks like:
- Youve got 23 years of experience as a Customer Success Manager in a SaaS B2B environment.
- Youve worked in retail (a must! and understand the ins and outs of the industry this helps you connect better with our clients.
- Youre fluent in English no way around it and if you speak Italian too thats a big plus.
- Spanish Of course youll need it to thrive with our teams and clients.
- Youre comfortable with Excel and if youve used other analytical tools even better.
- Youve studied something like Business Economics or a related field.
- Youre analytical detailoriented and love turning data into insights.
- And above all youre a great communicator who genuinely enjoys helping customers succeed.
Our personality:
We are proud of having such an amazing team!
We are humble engaging and easygoing people with a collaborative mindset. Although we work really hard theres still a place for fun.
We expect our new teammates to have the same philosophy. So if this is you dont hesitate and apply. Continue reading and youll find more incentives ;
Who we are:
We are so proud to be such a great team!
On top of being so talented we are energetic engaging humble and easygoing with a cando attitude and a collaborative mindset. If this is also you we would love you to join us!
Whats in it for you
Our people are our greatest asset! We are committed to fostering a unique workplace to develop your potential and we believe that culture diversity & inclusion make a difference across our teams
Some of our benefits :
- Flexible schedule.
- Fridays short days.
- Birthdays dayoff
- Training budget
- We are remotefriendly!
- 25 days of paid vacation
- Wellbeing benefits: Access to Wellhub BH Bienestar and more to take care of your physical and mental health.
- 50 off health insurance (Sanitas)
- Office Yoga
- Padel : For sports lovers and team fun.
- Team building activities
Employment Type
Full Time
