Customer Service Agent French speaking all genders
Customer Service Agent French speaking all genders
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
Your role
As a Customer Service Agentat Sunday Natural you play a key role in providing our customers with an outstanding experience. Through clear knowledgeable and empathetic support you help answer inquiries resolve issues efficiently and ensure a seamless shopping experience. Your strong communication and problemsolving skills contribute significantly to customer satisfaction brand trust and longterm loyalty. In doing so you help us uphold our commitment to excellence in natural health and wellness.
- Answer customer inquiries via email and chat to provide highquality support and resolve issues
- Forward requests to our logistics partners to ensure timely deliveries
- Serve as the first point of contact for pre and postsales inquiries
- Recommend suitable products based on customers needs and preferences within the framework of the Heilmittelwerbegesetz (HWG)
- Build and maintain strong customer relationships by exceeding expectations and delivering the best possible customer service
Your profile
- C1/C2 level Frenchand at least B1/B2 level English skills along with regular attendance at the Berlin office this is not a remote position!
- Previous professional experience in a customeroriented role such as Customer Service Agent Inside Sales Manager or Call Center Representative
- Ability to clearly prioritize your daily tasks flexibility and excellent organizational skills
- Strong handson mentality endurance and patience when dealing with inquiries as well as quick comprehension
- Quick thinking and proactive work in a dynamic fastpaced environment
What we offer
- An appealing discount on all of our products from essential oils to vitamins & nutrients
- We offer 28 days of paid time off per year plus up to 5 days off between Christmas and New Year
- The Urban Sports Club membership Swapfiets bike rental and a subsidy for the BVG ticket
- A healthy balance is important to us: we offer a hybrid work model and workation
- Receive various discounts of up to more than 50 percent on attractive brands such as Flaconi Bosch Apple or Expedia
- You will be given real ownership and plenty of room for new initiatives as well as the opportunity to contribute your expertise and implement your great ideas
- Inviting office spaces with access to plenty of organic teas and superfoods from around the world
- We like to celebrate each other! Regular tea & office parties Christmas and summer feasts and various influencer events such as Womens Day
Contact
Sabrina Thome
About us
Sunday Naturalemerged from a longstanding passion and research in the fields of health healing and personal growth. The lack of natural highquality products on the market was the original motivation for founding Sunday Natural in 2013. We aim to produce the products we ourselves would love to buy as natural as possible absolutely pure free from any additives and of the highest quality. In a strategic partnership with CVC Sunday Natural is now one of Germanys most renowned quality manufacturers with its own research and development department in Berlin. For the continuous improvement of our products we collaborate with selected research institutes scientists therapists farmers and professional associations.
We take our ecological responsibility very seriously: Our entire range is therefore vegetarian mostly vegan. We also go our own way when it comes to packaging: the majority of our products are packaged in glass and are therefore almost completely recyclable.
We have a diverse team of more than 240 employees from over 40 nationalities still growing but at a sustainable rate.Our aim is to work in a collaborative supportive and inclusive work environment with adiverse group of motivated talented and visionary colleagues.
We highly value equality of opportunity and inclusivity and we would like to particularly encourage women and candidates from underrepresented backgrounds to apply even if you dont match with 100 of the requirements.
We take our ecological responsibility very seriously: Our entire range is therefore vegetarian mostly vegan. We also go our own way when it comes to packaging: the majority of our products are packaged in glass and are therefore almost completely recyclable.
We have a diverse team of more than 240 employees from over 40 nationalities still growing but at a sustainable rate.Our aim is to work in a collaborative supportive and inclusive work environment with adiverse group of motivated talented and visionary colleagues.
We highly value equality of opportunity and inclusivity and we would like to particularly encourage women and candidates from underrepresented backgrounds to apply even if you dont match with 100 of the requirements.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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