Customer Success Manager FMCG
Customer Success Manager FMCG
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Job Description
Work Location Requirements
This position is hybrid requiring two days (Mondays and Thursdays) onsite in our Sydney office.
About the Role
As Senior Customer Success Manager you will be responsible for the successful delivery of our clients campaigns.
You will be managing client relationships and guaranteeing successful customer campaign delivery by providing answers to key business questions around promotional activities category range and overall retail strategy. You will act as a maestro prioritizing our campaign pipeline defining KPIs to track supervising our team of consultants and data reviewers and delivering actionable insights based on data collected by our crowd.
You will play a central role in our GoToMarket team guaranteeing you exposure to our most strategic topics and will be working hand in hand with the sales community management and tech teams.
If you have a deep understanding of the key sales drivers of the FMCG and Retail industry a flair for relationship management an analytical mind and thrive in a fastpaced environment then this role is for you.
Essential Functions
As part of your daily duties you will oversee our clients campaigns from start to end. This includes:
Translating client needs into Snooper missions in a way that optimizes the data collection process (speed and accuracy)
Managing our data validation process and performing data integrity analyses to maximize the quality of the insights delivered to our clients (very quickly you will be responsible for managing a team of data reviewers).
Managing client interactions to collect input and provide updates throughout the life of their campaign.
Building dashboards to translate realtime data collected by shoppers into actionable insights for our clients on the Snooper platform.
Performing additional data analyses based on specific business needs to help our clients make the most of their data.
Monitoring campaign progress and results and taking appropriate actions to meet client deliverables and deadlines.
Contributing to optimizing our operational processes to support the companys growth by developing new tools and ways to automate our product.
Working in close relationship with our product and IT team to build the tools that will support our growth.
Qualifications :
- Must have Fulltime and longterm working rights
- Bachelor and or masters degree in business or in a related discipline.
- Must have Relevant Experience in FMCG or Consulting.
- Excellent business sense and strong analytical skillset to help our clients extract the best insights from the data collected by our Snoopers.
- Knowledge and experience interpreting qualitative and quantitative data sets and deriving relevant insights to solve commercial problems.
- A strong business development and commercial mindset.
- Excellent client leadership capability and confident presentation skills.
Who you are
- Strong analytical mindset and ability to think outside the box.
- Strong customer orientation and sense of empathy (prior customer service positions are a plus).
- Ability to communicate clearly and effectively (crossteam or customer communication experience is a plus).
- Business acumen and strategic thinking.
- Strong followthrough organizational abilities and time management skills.
- High degree of attention to detail and selfaccountability.
- Demonstrated ability to manage multiple large responsibilities simultaneously including a team.
- Cando positive and teamoriented attitude.
- Caring deeply about people team and culture
Additional Information :
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
EEO STATEMENT Wiser Solutions Inc. is an Equal Opportunity Employer and prohibits Discrimination Harassment and Retaliation of any kind. Wiser Solutions Inc. is committed to the principle of equal employment opportunity for all employees and applicants providing a work environment free of discrimination harassment and retaliation. All employment decisions at Wiser Solutions Inc. are based on business needs job requirements and individual qualifications without regard to race color religion sex national origin family or parental status disability genetics age sexual orientation veteran status or any other status protected by the state federal or local law. Wiser Solutions Inc. will not tolerate discrimination harassment or retaliation based on any of these characteristics.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
