Customer Success Manager
Customer Success Manager
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
Company Profile:
At Truww we are building the worlds most trusted & customercentric home interiors
brand. By organizing an otherwise unorganized home interiors industry which includes
designers carpenters installers etc. we deliver a delightful and hasslefree experience to
new homeowners with highly predictable costs timelines and quality. Thanks to our
techempowered teams who are committed to delivering efficiency at every step. T oday
Truww operates from Bangalore and is aggressively planning to expand to other cities as
well.
Work Location: Bangalore as designated by the Management
Responsibilities:
Build strong longterm relationships with customers by staying in constant
communication and effectively resolving issues with alternate solutions tailored to
individual needs.
Sustaining business growth and profitability by maximising value
Conduct weekly quarterly and annual customer success reports to ensure customers
optimise our service issues are resolved proactively and customer goals are met.
Analysing customer data and promoting value through customer experience
Evaluate risk management for each customer and proactively evade dissatisfaction
or lost business and ultimately drive retention throughout the customer lifecycle.
Identify and prioritise updates that reflect customer requests industry market and
competitor trends and report to key stakeholders.
Develop and share best practices with team members to continually improve
the quality effectiveness and efficiency of the process.
Review customer complaints and concerns and seek to improve the
customer experience
Post sales service work Ensuring service requests are met and closing
tickets within mentioned TAT by effectively giving a resolution to clients by
liaising with different teams.
Requirements and skills:
Bachelor s degree and 13 years of experience in a customer facing role such
as Customer Success Customer Support or Account Management.
Excellent written verbal presentation and phone communication skills with abilityto adapt conversations.
Confident high energy selfmotivated and a true team player.
Experience working with brand image and promoting value through
customer experience
Wellorganised with a high attention to detail and ability to prioritise.
Exceptional ability to communicate and foster positive business relationships
Added technical interiors and knowledge would be helpful
Working Days: Monday Saturday Sunday week off
Work Timing: 10:30AM to 7:30PM
customer support,customer,customer success,attention to detail,customer experience,communication,relationship building,problem-solving,analytical skills,time management,post sales,service work,communication skills,account management
Employment Type
Full Time
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