Customer Success Representative
Customer Success Representative
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Job Description
Location: On-site (Irvine CA) - 5 days/week.
What we do
In under 5 minutes a plumber in Atlanta or a electrician in Colorado can build an SEO optimized website start posting to a variety of social media platforms and optimize their Google Business Profile which can lead to thousands of dollars of new business they would never have seen otherwise all through Rebolt powered by AI.
In just 11 months weve grown our team to 15 power 500 service businesses nationwide and have teamed up with industry giants to put our cutting-edge tech in the hands of the people who keep America running.
Were looking for definite optimists to bring onto our team. Not just people who envision the future but those who can plan build and execute on it. We dont like to leave things up to chance. Were here to win.
About us
We are a tight-knit team of 15 who are exceptionally ambitious and move incredibly fast. We ship products produce results and come with a Day 1 mentality every day. We have a bias towards action and have a figure it out mentality.
We just closed a $3 million seed round led by Wischoff Ventures with backing from Antler and First Harmonics Ali Rowghani and JJ Fliegelman. Bringing our total funding to just under $5M.
Weve experienced rapid growth after our first 11 months of launching and have plenty of runway :)
We care DEEPLY about our customers. Their business is their livelihood their source of income and what feeds their family. Our customers come before everything else we obsess over them
We work startup hours
We get the job done
Although we take our job seriously we also like to have fun while doing it
Who are we looking for
Were looking for someone as ambitious driven and excited about our vision as we are. Our perfect candidate would have the following experiences/capabilities:
1 years in customer success operations or support-related roles (BONUS if youve worked with home service businesses before)
Comfort with high-volume communication. Youll be communicating with customers via email phone and text message.
Exceptional written and verbal communication. Our work needs to be messaged properly and succinctly to our customers. Theyre busy and we have limited time to communicate with them.
Impeccable time management. With high-volume communication your day can be gone in the blink of an eye. Were looking for someone who can optimize their time better than most.
Adaptable & quick learner. You thrive in fast-paced environments and can pick up new tools processes and strategies quickly. Youre resourceful and proactive and you never let a lack of experience stop you from figuring things out.
Optimistic problem-solver. You approach challenges with a solutions-oriented mindset staying positive even in tough situations. You see roadblocks as opportunities to improve not as setbacks. Your enthusiasm is contagious and you help keep both customers and teammates motivated.
Customer-obsessed mindset. You prioritize the customers needs above all else ensuring they feel valued heard and supported. You take the extra step to solve their problems efficiently while delivering a top-tier experience every time.
What Youll Do
Account Management. Youll be working closely with our customers to ensure all their needs are meet and an exceptional customer experience is held.
Multi-channel communication. Manage multiple conversations through a variety of mediums (e.g. phone calls texts emails etc) and subsequently execute downstream tasks
Upselling & Growth Consulting. Youll be providing strategic growth advice to home service pros while seeing and executing on opportunities to upsell customers dependent on their businesses needs.
Strong technical skills. Must have very strong computer skills with the ability to figure out new programs/software on the fly. HUGE plus if you have experience with web networking (e.g. domain names DNS records hosting email records/connections etc.) or experience w/ HTML/CSS/JavaScript
Work closely with our site specialist team. Youll be working with our incredible site specialist team which executes all changes needed to our customer accounts
Deep product knowledge. You should know the product better than anyone. Youll be expected to learn and understand every nuance of our product.
Communicate with Engineering/Product. Effectively communicate customer feedback with our engineering/product team to continue to improve our product. You are the front lines between the customer and our product you will be working to ensure our product remains world-class and continues to improve over time.
Compensation
$68640 base salary retention-based incentives (TBD)
Equity package
Our office is right next to John Wayne Airport in Irvine CA
Top-tier healthcare package - we cover everything (100%)
Hardware setup new MacBook big display and accessories
Unlimited PTO
Destination Airbnb company work retreats 2-3 times a year
Email us at with your resume and a note explaining why youre interested!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
