Manager, Customer Success
Manager, Customer Success
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role
The Role
Team & People Leadership
- Lead and inspire a team of CSMs focused on mid-market to enterprise accounts.
- Drive accountability execution and a high-performance culture with clear KPIs and coaching frameworks.
- Mentor and develop CSMs at all levels from onboarding new hires to leveling up seasoned pros.
- Create clarity in chaos: Navigate ambiguity shifting priorities and fast-changing conditions with poise and urgency.
Customer Strategy & Execution
- Oversee execution of our Customer Engagement Process (CEP) across your teams BoB:
- Adoption accounts: Ensure onboarding is smooth and value realization is fast.
- Expansion accounts: Identify and act on cross-sell upsell and new use case opportunities.
- Renewal risk accounts: Intervene early run risk mitigation plays and execute save plans.
- Use health scores adoption data and renewal timelines to dynamically prioritize accounts at scale.
- Lead and participate in internal renewal strategy calls deal reviews and executive business reviews (EBRs).
Cross-functional Collaboration
- Partner closely with Sales Services Solutions and Product to deliver seamless customer experiences.
- Act as a voice of the customer internallysurfacing feedback blockers and opportunities to inform roadmaps and strategy.
Qualifications:
- 5 years in Customer Success with at least 2 years managing high-performing CSM teams.
- Exceptional prioritization ownership mindset and execution horsepower.
- Experience managing B2B SaaS customers at scale (mid-market to enterprise).
- Proven success executing playbooks across onboarding renewal expansion and churn risk.
- Comfortable operating with limited direction in a high-change environment.
- Strong communication and collaboration skills across multiple stakeholders.
- Ability to operate at scale to manage hundreds of accounts be data driven and obsessive with ownership mindset.
Bonus Points
- Experience with ClickUp (or similar work management software).
- Familiarity with Gainsight Salesforce or other CS tech stacks.
- Ability to interpret customer data and health metrics to drive actions.
- Youve built or scaled CS processes in a fast-growth environment.
This Role Is NOT for You If:
- You wait for someone to tell you what to do.
- Youre easily overwhelmed by ambiguity or change.
- You prefer slow linear execution over bias for action.
Our Culture
#LI-Remote
#LI-JMS
Salary and Benefits
At ClickUp we believe in transparency and fairness in compensation. The range displayed reflects the minimum and maximum target salaries for the position across all US locations. Please note that the actual compensation for this position may vary and is dependent on factors such as geographic location interview performance years of experience education level and specific skills. We encourage candidates to discuss compensation expectations during the interview process to ensure alignment with their qualifications and our companys compensation philosophy.
This position is eligible for the following benefits and perks:
- Equity
- 401k
- Health Dental and Vision insurance
- Spending accounts
- Life & Disability
- Paid parental leave
- Flexible paid time off
- Enhanced employee assistance program
- Employee wellness stipend
- Professional development stipend
Unsure if you meet all the qualifications of this job description but are deeply excited about the role We hire based on ambition grit and a passion for improving the way people work. If you think ClickUp is the company for you we encourage you to apply!
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Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
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Required Experience:
Manager
Employment Type
Full Time
