Department manager
Department manager
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
The Procedure Manager ensures that clients receive the promised service and results from consultants/sales teams for Advanced Laser Therapy Strand by Strand The Ultimate and Strand by Strand Cosmetic. This role involves coordinating with all departments overseeing endtoend procedure delivery as per company protocols and supporting sales teams in closing deals when necessary.
Roles and Responsibilities:
Coordinate interdepartmentally to support the delivery of all procedures and concepts offered by the brand.
Deliver exemplary service consistent with AHS standards and brand expectations.
Investigate and resolve complex client concerns escalated by team members involving ASM / SM as needed.
Maintain comprehensive records of all clients across departments.
Update daily weekly and monthly reports as required.
Track regular clients and their visits to the studio.
Coordinate with Head Office for smooth daily operations.
Strategize with departments to achieve monthly targets.
Promote second sales (upselling & cross selling) (target centric) opportunities.
Monitor surgery schedules and ensure studio teams meet follicle count and average rate targets.
Collaborate closely with Trichologists (Medical Practitioners) to achieve second sales targets manage reviews and support department operations.
Ensure implementation of protocols and policies across all departments.
Update CRM daily for accurate reporting.
Maximize client interaction and followups to consistently deliver client satisfaction.
Focus on client retention strategies.
Introduce innovative concepts systems and processes to enhance the brands reputation.
This role at Advanced Hair Studio plays a pivotal part in maintaining high service standards operational efficiency and client satisfaction across the spectrum of procedures offered ensuring the brands continued success and growth.
comprehensive records,track regular clients,advanced laser therapy,implementation of protocols,resolve complex client concerns,visits to the studio,introduce innovative concepts, systems,sales,upselling and cross-selling,cross selling
Employment Type
Full Time
Key Skills
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