Support Specialist - Turkish speaker - Home Office
Support Specialist - Turkish speaker - Home Office
Posted on :
10-04-2025
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1 Vacancy
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Job Description
Voici un poste à distance.
You speak Turkish and you are a Technology addict We are recruiting Turkish speakers Talent to Support Specialist in Portugal !!
Your working day:
- Support Specialists provides support to customer s online orders throughout the whole journey (eg. delivery management shipping investigations returns payment transactions refunds inbound/outbound calls and order information review business related requests).
- The Specialist will be handling very sensitive customer and client information having to follow the standard PCI and GDPR policies;
- This team will be responsible for interacting with customers Carriers/Couriers financial institutions other CSR s and other internal departments.
- There is a wide range of responsibilities focused on improving the overall customer experience and maintaining the highest customer service standards at all times.
- The Specialist will be required to quickly and effectively recognize and analyze complex problems and escalate to the dedicated team if necessary with the help of the Knowledge Base.
- All Specialists are expected to be team orientated combining efforts in achieving the project s goals.
What you need to know to have a chance of getting this job:
- Fluent in Turkish with good level in English
- Customer Service experience
- Great communication
- Valid Work Permit in Portugal
You will benefit:
- 12month renewable contract
- Home office position
- Initial training during 34 weeks
- Work schedule : Monday to Sunday between 7am to Midnight // 8h per day with 2 days off per week // Rotating shift
- Private Heathcare & Dentalcare from contract signature
- Stable work and career progression;
- Great activities
And for candidates abroad..
- Airport Pickup
- Flight refund after 9 month in the company
- Accommodation in a room in a flat shared with others employees
Starting date : June 16th 2025
Fluent in Turkish C2 & English C1 Experience in Customer Service/ Content Reviwer; Great communication;
Education
High School mandatory Valid Work Permit in Portugal
Employment Type
Full Time
Key Skills
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