Technical Support Specialist for Saas Company in NY
Technical Support Specialist for Saas Company in NY
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2years
15000 - 15000
1 Vacancy
Job Description
This is a remote position.
- Responding promptly to support requests through ticketing system email and occasional calls
- Troubleshooting access and navigation issues
- Assisting users with platform navigation and features
- Guiding users through basic accounting workflows
- Supporting data entry and validation issues
- Investigating functionality not working as expected
- Helping users understand and resolve outofbalance reports
- Following standard procedures for ticket resolution
- Maintaining clear documentation of all issues
- Escalating complex issues to appropriate teams
- Supporting testing of bug fixes and system updates
- Contributing to support documentation
- Monitoring system status and known issues
- Staying current with platform updates and features
- Sharing common issue patterns with customer success and development teams
- Participating in support team meetings
Requirements
- 2 years technical support or help desk experience
- Strong English communication skills (written and verbal)
- Experience with ticketing systems
- Basic understanding of accounting concepts or any financial services knowledge
- Ability to work UK/US business hours
- Calm polite and professional behavior
- Reliable and selfmotivated
- Systematic troubleshooting ability
- High service orientation
- Proficient in Hubspot Teams and Monday
Benefits
- Attaching your resume is optional but highly recommended to ensure the information in your application form is accurate.
- A Loom video is required as clients may request it during the selection process.
- Be sure to complete the skill set section thoroughly this is crucial for our internal system automation and ensures your application is processed efficiently.
2+ years technical support or help desk experience Strong English communication skills (written and verbal) Experience with ticketing systems Basic understanding of accounting concepts or any financial services knowledge Ability to work UK/US business hours Calm, polite, and professional behavior Reliable and self-motivated Systematic troubleshooting ability High service orientation Proficient in Hubspot, Teams, and Monday
Education
Not requeired
Employment Type
Full Time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
