Working Student Product Consulting Support fmx

Join our Product Consulting & Support team and experience the best of both worlds: internal collaboration and direct customer engagement. Youll act as a key link between our internal teams and clients helping solve productrelated issues and improving how our solutions are understood and used.

The essence of your role:

Product Support 50:

• You will act as the first point of contact for our team members to resolve software and data issues for our B2B customers and achieve a high level of customer satisfaction.
• You will be the link between the business and technical teams when it comes to incident management for our digital products.
• Use internal tools to analyse data from customers and vendors we work with.
• Work closely with internal operations and IT teams as well as our external partners and provide feedback on incoming requests.

Product Consulting 50

• Prepare customer appointments for example by analysing shipment data or researching industry information.
• Conduct demos and trainings.
• Follow up on appointments for example by forwarding customer feedback to our product teams.

Qualifications :

This is what you need to succeed:

• You are enrolled in a Bachelors/Masters degree program and can work 1520 hours per week.
• Youre motivated to gain handson experience in a dynamic international logistics environment and deepen your understanding of digital products along the way.
• Youre comfortable communicating with customers identifying their needs and providing clear helpful guidance that adds value.
• Good analytical skills; affinity for data analysis and data processing.
• You communicate confidently with customers in German (native level or equivalent) and can express yourself clearly in written English (B2 level or higher) enabling you to navigate our international work environment with ease.

Additional Information :

What we offer:

Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remoteoffice setup and working hours. And if you wish you can work from almost anywhere for up to 2 months per year.

Benefits: We offer company lunches twice per month a corporate benefits platform and German & English language courses .

Mission Zero: Climateneutral and longterm impact. With our green initiatives we are reaching climate neutrality for ourselves and hopefully were inspiring the entire logistics sector to join us to create a sustainable future.

Vibrant Culture & Community: We embody collaboration open doors and nofuss results focus and we are successful with our datadriven and efficient working approach. We like to celebrate and come together and we strive for a workplace buzzing with energy and camaraderie highlighted by regular team events BBQs and companywide celebrations.

Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity religion national origin sexual orientation gender identity age or disability.

If you meet the above qualifications and are excited about the opportunity to join our team we encourage you to submit your application today. Please scroll down to submit your English CV. We look forward to hearing from you!

Remote Work :

No

Employment Type :

Parttime