Description
Tyler Technologies Public Safety Cloud Operations team is currently looking to hire a Technical Project Manager to manage cloud projects and migrations across our suite of Public Safety software. This position will be located in Troy MI and will be expected to work a hybrid schedule.
Responsibilities:
- Develop and manage project plans timelines and milestones.
- Identify project deliverables and set deadlines.
- Monitor project progress and adjust plans as necessary to ensure successful completion.
- Coordinate with internal teams to secure necessary technical and team member resources for each phase of the project.
- Ensure proper time submission against projects for future forecasting efforts.
- Serve as the primary point of contact for clients throughout the migration process.
- Conduct planning sessions with the clients key functional leaders to create documented management plans that specify the project plan and scope as well as discussion of current issues.
- Assess existing client software usage and interfaces to assist in cloud migration strategy.
- Oversee smooth integration of client interfaces with cloud systems.
- Management of VPN requests from clients to internal networking teams.
- Coordination of the VPN installations as well as its testing with our clients and internal hosting teams.
- Identify potential risks to the project and proactively develop strategies to prevent project delays.
- Maintain project documentation including project plans activities scheduled and prior client interactions.
- Present regular project status reports to stakeholders.
- Provide highlevel technical guidance and direction to clients.
- Take ownership of difficult conversations with clients and internal teams driving issues to successful resolution.
- Deliver exceptional service and support.
- Work on multiple projects without compromising quality.
Qualifications:
- An understanding of cloud technologies project management and software deployment projects.
- Excellent planning and organizational skills.
- Strong ability to see items through to completion.
- Excellent verbal and written communication skills.
- Strong decisionmaking and problemsolving skills.
- Strong conflict resolution skills.
- Ability to manage multiple projects simultaneously and meet project deadlines.
- Preferably working towards or already having obtained a PMP certification.
- Preferably a Bachelors degree in Business Administration Computer Science Information Technology or a related field.
- Preferably proven experience as a Technical Project Manager or a related field especially in cloud migration projects.
- Experience in the Public Safety domain and/or experience using Enterprise Public Safety software or equivalent software solution is a plus.
Required Experience:
IC