Night Audit Front Desk Agent
Night Audit Front Desk Agent
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$ 14 - 18
1 Vacancy
Job Description
Full Job Description
What will I be doing
As a Night Guest Services Agent you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include but not limited to inputting and retrieving information from the computer confirmation of guest information and room rate selection of rooms coding electronic keys promoting marketing programs providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
- Assist guests with checkout including but not limited to ensuring rooms and services are correctly accounted using the pointofsale system handling money processing credit and debit cards accepting and recording various forms of payment converting foreign currency making change and processing gift certificates and cards.
- Demonstrate a thorough knowledge of hotel information including but not limited to room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries.
- Use upselling techniques to promote hotel services and facilities and to maximize room occupancy.
- Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner.
- Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction.
- Receive input retrieve and relay messages to guests.
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
Job Types: Fulltime Parttime
Pay: $14.00 $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends
COVID19 considerations:
To keep our staff safe we have installed plexiglass barriers on our Front Desks counters. We also provide gloves masks hand sanitizer and Lysol wipes to keep workstations clean and sanitary.
Work Location:
- One location
Hours:
- 11pm to 7am
COVID19 Precaution(s):
- Plastic shield at work stations
- Social distancing guidelines in place
- Sanitizing disinfecting or cleaning procedures in place
Required Experience:
Unclear Seniority
Employment Type
Part-Time
